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NickWhoCares's profile

New Member

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3 Messages

Wednesday, May 24th, 2023 3:29 AM

Closed

Max subscription did not transfer over

@ATTHelp I am trying to log in to the new Max through provider I no longer have a subcription. I checked my AT&T account and sure enough I still have it under my AT&T, but cannot access it through max. It said I no longer have a subscription and I have to renew. Also, none of my HBO Max profiles that were created in HBO Max are appearing under Max

This conversation has been merged. Please refer the main conversation:

HBO Max to Max

Community Support

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232.9K Messages

1 year ago

Hello NickWhoCares, we're here to help you with your Max subscription inquiry.

 

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Jeff, AT&T Community Specialist

New Member

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4 Messages

1 year ago

I am having the same issue with my account.

Community Support

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232.9K Messages

1 year ago

Hello @mromine823, we're here to help you with your Max subscription inquiry.


We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Holcy, AT&T Community Specialist

New Member

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4 Messages

1 year ago

There is no chat icon next to the bell icon.

ACE - Expert

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24.8K Messages

1 year ago

@mromine823  There is no chat. The DM will be the dialog/message icon to the left of the bell icon. If you have a DM, there will be a flashing red dot on the dialog/message icon.

New Member

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2 Messages

1 year ago

@ATTHelp I’m also having issues with my account logging into Max

ACE - Expert

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24.8K Messages

1 year ago

Initial launch gremlins. You'll just have to wait until Max/AT&T get the kinks worked out.

Community Support

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232.9K Messages

1 year ago

Hello @JohnnyApps24,we understand how important it is ti be able to log in to your HBO 

 

Our first recommendation would be to view this resource onfrequently asked questions about HBO Max. 

 

Just simply scroll down to the last drop-down that says, "Where I can find HBO Max support and troubleshooting info?", and try to following steps. We're taking this first step, so we can determine what could be causing the sign in error. 

 

Since your HBO Max account isn't working as expected, please try the following:

Use another device to check your internet connection.
Turn your device off and back on.
Make sure you’re using the latest version of the app. Check your device’s app store.
Delete the HBO Max app from your device and reinstall it from your device’s app store.
Also, if you have a retired plan, you won't have access to HBO Max. 

 

These AT&T Wireless plans gave you access at no extra charge:

AT&T Unlimited Elite
AT&T Unlimited Plus
AT&T Unlimited Plus Enhanced
AT&T Unlimited Choice
AT&T Unlimited Choice II
AT&T Unlimited Choice Enhanced
AT&T Unlimited &More Premium
Our second recommendation would be to use the official HBO Max troubleshooting page.

 

You can click any drop down that you desire, but we suggest selecting, "Can't sign into my account", for additional steps that could help you access your HBO Max content.

 

Please let us know if this helps. Thanks for reaching out to AT&T Community Forums!

 

 

Devin , AT&T Community Specialist

New Member

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8 Messages

1 year ago

They informed me that since my original free subscription was through Directv it was considered a change in my plan when AT&T and Directv split so I lost the free subscription. So I can’t get it even though it is still listed on my plan. Very frustrating. 

ACE - Expert

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24.8K Messages

1 year ago

Then it appears that if you still want Max, you'll have to subscribe to it separately. That's the problem with bundled deals/plans. They don't last forever and if something changes, the first thing you lose are the "freebies". AT&T's billing and services on your account page is usually behind what the reality is because Accounts and IT just don't communicate like they should.

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