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moli6495's profile

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Thursday, May 25th, 2023 10:50 PM

Max conversion from HBO Max

My Apple TV will not let me into Max. Had HBO max previously. What do I need to do?

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Community Support


232.8K Messages

1 year ago

Hello moli6495, we're here to help you get signed in to Max.


What is the error message you are receiving? This way we can provide specific troubleshooting steps.


Existing HBO Max users have access to the Max app and are able to use their existing credentials to log in. Here's how to sign in on your Apple TV.

  1. Open the Max app.
  2. Tap the Sign In button.
  3. Choose Sign In Through TV or Mobile Provider.
  4. A pop up displays: Do you want to “Allow Max to use your TV provider subscription?”
  5. Tap Don’t Allow, and follow the directions to sign in at Max.com using the code shown on the TV. Be sure to select “AT&T” as the provider when signing in and use their AT&T sign in credentials.
  6. Tap Allow ONLY if the customer already gets Max through a TV Provider and choose not to use their wireless or Internet account.

Let us know if your still having trouble signing in to Max. We can always meet in a Direct Message to ofer you more support.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 




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