
New Member
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2 Messages
Login trouble HBOMAX
I recently updated my email on AT&T account. Having login trouble now on mobile app. HBOMAX has the old email on file. Could this cause my login problems and how or where can I fix the problem?
New Member
•
2 Messages
I recently updated my email on AT&T account. Having login trouble now on mobile app. HBOMAX has the old email on file. Could this cause my login problems and how or where can I fix the problem?
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.5K Messages
8 months ago
We understand the importance of you being able to access your HBO Max, @Justjustin179.
Our first recommendation would be to uninstall the HBO Max app, then try reinstalling it and log in again.
Our second recommendation would be to reset your HBO Max password.
Here's how to reset your password:
If you don't get a reset password email, please see Can't reset password.
Our third recommendation would be to use the troubleshoot and fix resource for signing into HBO Max. Just simply click the links that best relate to your sign in issue.
We've also included a helpful page for frequently asked questions for signing into HBO Max.
Please share the results with us and we'll be happy to provide additional help if necessary.Thanks again for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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Myka00
Contributor
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7 Messages
7 months ago
YEP!!! Same exact thing is happening to me!! Pretty sure this was just a scam to get people to either stay with AT&T or sign up in the first place, I too have had massive issues with this so called "free" service, it's an exercise in frustration and literally I'm pretty sure it's a scam, their answer is always uninstall & re-install, if you are doing this constantly it's NOT a service!! And it doesn't work!! They seriously need to fix this, it's SO frustrating!!
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