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antoniorivero's profile

New Member


1 Message

Friday, April 8th, 2022 4:58 AM

I can’t link my HBO Max account with my AT&T account

I’ve been trying to link my HBO Max account with my AT&T account for the past few days and I’ve been getting an  every single time. Could you please help me fix this?

Thank you

Community Support


229.5K Messages

2 years ago

Let's help you get started with streaming your favorite shows @antoniorivero.


There are two ways to login into HBO Max account, 

  1. Sign in through a TV, internet, or mobile provider 
  2. Sign in with your account email and password

What device are you using to login into your HBO Max account? The reason I ask is that there are different steps to login depending on the device.


If you are using your Mobile device here are step by step instructions to link your HBO Max subscription using AT&T account:

  1. Open the HBO Max app and then tap the Profile icon (bottom edge on phones, left edge on tablets).
  2. Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  3. Tap Sign in with a Provider
  4. Tap who you subscribe through (your provider). If you're using a tablet, tap View All Providers and then choose your provider. 
  5. Enter the username and password for your provider account that includes HBO Max. 

If you have an existing HBO Max or HBO NOW account with the same email address, you'll have the option to:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get this email, see Didn't get the email?


Let us know if this is helpful with linking your HBO Max account. We're here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 


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