Ksal24's profile

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1 Message

Saturday, April 16th, 2022 7:14 PM

HBO Maxx verification issue

No one can solve this I’ve spoke to a lot of reps for hrs and chatted as well.Nobody can help my bo maxx credentials don’t work when I try to log in through provider this so frustrating.

Accepted Solution

Official Solution

Community Support


231.3K Messages

2 years ago

Hello Ksal24, let's get you sign into HBOMax!


Let's try this on a desktop computer. Please clear the browser history. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

Here's how to sign in on your computer:

  1. Go to HBOMax.com on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose who you subscribe through (your provider). If you don't see your provider, choose View All Providers and then select your provider. I don't see my provider
  4. Enter the username and password for your provider account that includes HBO Max. Can't sign in? 
    Can't Verify Your Subscription
    Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
  5. First time signing in? You'll see 'Create Your HBO Max Account.'
    • New to HBO Max? Enter your name and email address and then choose Create Account.
    • Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, follow the Verify Email Address steps (in the Account Found? section below) to link your existing account to your HBO Max subscription through your TV, internet, or mobile provider.
  6. Choose who's watching and you're ready to stream.

If we find an existing HBO Max or HBO NOW account with the same email address, you'll have two options:



  • Verify Email Address

    Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get this email, see Didn't get the email?

    If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.


    Create New Account

    Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.


    Let us know if this helps.


    Thank you for visiting AT&T Community Forums!


    Carlton, AT&T Community Specialist 

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