AT&T Community Forums

HBO Max subscription expired and looping to login page.

Hello, I have been trying to access my HBO Max account since upgrading my phone and wireless package. I've already confirmed HBO Max is included, and I've tried logging out of all devices and logging back in using the "provider" option. It keeps looping me back to the page where I have to select "choose a plan" or "click here if you are already subscribed". No matter which of the two options I select, it will bring me right back here. How can I regain access?

Responses

ATTHelp

Community Support

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215.3K Messages

4 months ago

Let's get you signed in to HBO Max, so you can start streaming content, @Loyal2You.

We have a great article here in the Forums that offers helpful solutions for signing in to HBO Max. Give these troubleshooting options a try, and let us know if they helped you sign in:

Delete the cache and cookies on your browser to make sure a previous login is not saved.
Try to sign in with another browser or device. For best results, sign in using a web browser on your computer.
Make sure you're using the right ID. You'll want to make sure you're using your myAT&T user ID.

We'll be awaiting your response!

Marilyn, AT&T Community Specialist

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Loyal2You

New Member

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2 Messages

4 months ago

Unfortunately, it's still looping back to the sign in screen.

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ATTHelp

Community Support

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215.3K Messages

4 months ago

Hi Loyal2You, we want to help you get you logged back in your HBO Max!

To do so, we'll need to know what plan/service you have since we currently do not offer HBO Max. Existing customers with these retired plans can still access their HBO.

Next, you'll need to follow these step-by-step instructions to sign in and stream HBO Max. If you have the right plan/service and have followed these steps and are still unable to sign in, try out these fixes:

Clear your HBO Max app cookies and cache and reinstall the app to help troubleshoot your HBO Max. Change to your device make & model to get personalized steps.
Reset your AT&T Password and make sure you are using the correct user ID and password that is associated with your qualifying service.
Try using the web browser instead of the HBO Max app. This will help us pinpoint the area of concern.

Let us know if these fixes help! Thank you for reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist

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