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HBO Max sign in issue
We have HBO Max included with our cell phone plan. There are four devices/users on our plan. I have setup HBO Max on a couple devices in our home with no problem. My daughter (who is on the plan) tried to log in to HBO Max on her smart TV using our AT&T login info, but was getting a message that the login info was invalid. I verified that she was going through the "login with provider" link. Any suggestions on what the problem is and how to solve it??
4 months ago
We're here to make sure everyone on your account can make us of HBO Max on every platform, @robrice529.
Signing in to HBO Max on a smart TV is a bit different compared to signing in on a computer or mobile device. First, sign out of HBO Max on the smart TV completely and then follow these steps to sign in to HBO Max:
If you're still getting an error, you can see other troubleshooting options on our HBO Max sign in FAQ page that includes steps for gaining access to your streaming service.
Let us know how this goes, and share the specific error code you're getting as well. This will allow us to find the root cause of this issue, when we look into this further.
Dylan, AT&T Community Specialist