
New Member
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2 Messages
HBO Max Sign In Error
Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homepage. I select Sign In, then Select a Provider, choose AT&T, my sign in info pops up, then I get the Unhandled Exception error.
I have tried this through Chrome 108.0.5359.98, Safari 16.1 (17614.2.9.1.13, 17614), my iPhone Chrome and Safari and get the same error every time. I have tried through my Cellular Data and not my home network as well.
No one can seem to help me!!! Can you??
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.3K Messages
6 months ago
We will be more than happy to assist with your HBO Max Sign-In concerns, mawiah.
We would like to ask a few questions before, so we can get a better understanding of your inquiry:
We also recommend you review the official HBO MAX streaming steps which will give you further direction on how to download the streaming app, and how to get signed in.
Please let us know if you require further assistance after reviewing the options provided above.
Ivan, AT&T Community Specialist
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MariOkudoduma
New Member
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2 Messages
6 months ago
I subscribe to HBO through Xfinity and now its telling me that i need to choose a plan or click a link if I'm already subscribed. I have tried to login with my Xfinity account but it tells me that it's not the primary account. I have tried to login with all acounts connected to the Xfinity account but none of them work. Please help if you can!
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milokhov
New Member
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8 Messages
6 months ago
Only applies to new devices, my current phone app continues to work, on AT&T Fiber 1Gig plan, error is:
Unhandled exception
Support Information
Date: Wed, 07 Dec 2022 23:42:20 +0000
Host: YXV0aG4wMy5zaWxrLmRhbC5zeW5jLmxhbg--.auth.hbogo.com
Flowtracker: 20af25268bdc12948ae3b154f9dbe6f6
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Emilyeskola
New Member
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2 Messages
6 months ago
still getting unhandled exception message when trying to log into HBO max after all trouble
shooting tips
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mawiah
New Member
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2 Messages
6 months ago
Thank you. When I chatted with support yesterday, they recommended not using the app, but that did work! Appreciate the help!
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ATTHelp
Community Support
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215.3K Messages
6 months ago
We are happy to hear that worked for you, mawiah.
Please feel free to reach out if you need additional assistance.
Thank you for contacting our AT&T community.
Ivan, AT&T Community Specialist
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ATTHelp
Community Support
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215.3K Messages
6 months ago
Hi there @MariOkudoduma, we can help and point you in the right direction for your HBO.
At this time, if you have HBO with Xfinity you will need to contact HBO Go for support to further assist.
Thank you for reaching out to AT&T Community Forums!
Ashley, AT&T Community Specialist
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