1 Message
HBO MAX not working
I got logged out of my HBO MAX app. when I tried to sign back in it says can't verify subscription. I made one change to my account and specifically told the rep that I wanted to keep MAX as we do use it a lot. she assured me it would not affect my free HBO MAX but apparently that is not the case 😒
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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26.8K Messages
4 months ago
Which wireless plans include a Max subscription?
FYI: Some plans require you to activate Max in your myAT&T account. In addition, if you change plans, you’ll lose your Max benefit and won’t be able to get back on a plan that includes the Max benefit.
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ATTHelp
Community Support
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225.1K Messages
4 months ago
Hello esparzakids12, we're here to help with you with Max Subscription
Let's meet in a Direct Message to review your account. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).
Looking forward to speaking with you soon.
Thank you for visiting AT&T Community Forums!
Carlton, AT&T Community Specialist
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denisse70
New Member
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6 Messages
4 months ago
I'm sorry to hear about your trouble with HBO MAX. It seems there might have been a misunderstanding with the recent account change. I recommend reaching out to their support again to clarify the situation. They should be able to assist you in resolving the subscription verification issue.
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