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cesarper28's profile

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1 Message

Wednesday, January 4th, 2023 2:33 AM

HBO Max Login not working

I've tried on several different devices (Pixel 6 phone, Amazon FireTV, Amazon Firestick, desktop computer) and I have been unsuccessful. I get HBOMax through my wireless plan (AT&T) and I have several devices that I am logged in to. However, any new logins I am attempting are resulting in the following error:

Hmm… that isn’t the ID you use for this service. Try signing in with another ID.
CARE CODE: 205.4
The ID I use for the service is my email address and I have no problem signing in with that email address and password. When I go to the account settings on one of the devices that is successfully logged in, that is the email on there. 
I've uninstalled/reinstalled apps (when applicable), cleared cache, deleted cookies, turned off/turned on machines, all to no avail. What else can I do? 

Community Support


232.3K Messages

1 year ago

We're here to assist you with signing in to your HBO Max, Cesarper28.


Let's meet in a Direct message so that I can further assist you with your HBO Mac concerns. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums)

Looking forward to speaking with you!

Marilyn, AT&T Community Forums

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