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herberta2006's profile

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Sunday, January 1st, 2023 5:03 AM

HBO Max "Can't Verify Your Subscription"

I have AT&T Fiber Internet 1000, and I began subscribing in November 2021. I tried to activate my HBO Max account last week when I got a flier in the mail reminding me that access is included in my internet subscription, and it specifically mentions that I hadn't yet activated the account. I have tried to log into HBO Max using the same account information as my internet log-in on both my TV and on my desktop, but on both occasions, I get the following error message from HBO: "Can't Verify Your Subscription. It looks like your account doesn't have access to HBO Max. If you think this was a mistake, please check with your provider." 

Through my internet searches, it looks like I need to activate my access through my AT&T account before I can use the HBO Max access. However, I've had no luck finding that button/webpage. How do I get access to this feature that's included in my subscription?

Community Support


232.9K Messages

2 years ago

We'd be happy to help you verify your HBO Max subscription, herberta2006.


In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.


We are looking forward to working with you to get this resolved.


Latoya, AT&T Community Specialist


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