New Member
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3 Messages
HBO Login keeps saying “we want to keep your info safe”
HBO Login keeps saying “we want to keep your info safe”
When I then click on "OK, got it." it just goes back to login page where I already was.
New Member
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3 Messages
When I then click on "OK, got it." it just goes back to login page where I already was.
ATTHelp
Community Support
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224.8K Messages
8 months ago
We're here to assist you with signing in to your HBO Max account hovanec99.
First we would like for you to uninstall the app and reinstall the app. Make sure that the HBO Max is update on the App store and on your device.
You can try signing in to HBO Max using the web browser? This can help with providing you a better experience.
If the problem persists please let us know so that we can try another route.
Marilyn, AT&T Community Specialist
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hovanec99
New Member
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3 Messages
8 months ago
I uninstall the app and reinstall the app. It still gives the same message. It works on one phone but not the other.
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ATTHelp
Community Support
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224.8K Messages
8 months ago
Thank you for your response hovanec99.
Let's meet in a Direct Message to further discuss some troubleshooting techniques so that we can get you back to streaming HBO Max on your device. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Marilyn, AT&T Community Specialist
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hovanec99
New Member
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3 Messages
8 months ago
GerishSonya
Obviously you didn't understand my problem. I never get to the login page to enter my username and password.
I clicked on "Sign in to your account". I clicked on "Sign in with a provider". I clicked on "AT&T". I get "We want to keep your info safe". I clicked on "Okay I got it." Nothing happens. I never get to a place to enter my username and password.
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