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Slow_Requirement_124's profile

New Member

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1 Message

Monday, November 7th, 2022 3:12 AM

Have to change my password every time I login

Every time I try to log in to my At&t account online or through HBO max, I receive an error that the user ID and password are wrong. I have to change my password every time I want to sign in to HBO max online or app, or log in to pay my bills. I know the user ID and password are correct.

Accepted Solution

Official Solution

Community Support

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232.8K Messages

2 years ago

We are here to help your with your log in concerns, @Slow_Requirement_124.

 

We do understand how inconvenient is must be having to constantly change your password to your myAT&T account and HBO Max. 

 

We want to make sure no one has your password, and may be making additional changes. Your myAT&T password must be 8-24 characters. It can have:

  • Uppercase and lowercase letters
  • Numbers
  • Special characters: + (plus), = (equal), # (hashtag), ? (question mark), * (asterisk), $ (dollar sign), ! (exclamation point), _ (underscore), - (hyphen)

You want to have a unqiue password and also want to make sure no one has access to change your password on your behalf. 

 

You will use the same log in credentials for myAT&T and HBO Max. If you change your password for myAT&T, use the new password for HBO Max. 

 

We hope this information helps. Please reach back out if you are still having to change your password. 

 

Clarissa, AT&T Community Specialist 

Teacher

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38 Messages

1 year ago

I have this exact same problem and all I do is reset the same password and I get in after all the hassle of performing the exercise.  Why is this happening?  My password meets all the required protocols.

Teacher

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38 Messages

1 year ago

My service btw is ATT 

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