T

New Member

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2 Messages

Friday, July 3rd, 2020 8:54 PM

Cannot setup HBO Max

I have tried everything possible to login to HBO Max, but it simply doesn't work; just like most of AT&T's sites and subsidiaries. I've made several calls to AT&T and HBO tech support and get no help. Eventually, they agree to send an email to help me out, but the email never shows up. This has happened twice - the first time about two weeks ago and still no email. Every time AT&T adds a service, they are not prepared to support it. The last time(with HBO Go), I didn't get any help until I filed a complaint with the Attorney General's office online. It still took about a month, but they actually TRIED to help me. 

 

I think it's time to file another complaint with the AG. 

 

One last thing, I have the Unlimited Elite package and it says that I have HBO Max, but I need to add it to my account. This is where the errors and missing pages come into play. Such a shoddy website and horrible support from an "industry-leading" company.

Community Support

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229.9K Messages

4 years ago

Good afternoon @troyfoster37519,

 

Thank you for reaching out! We'll be happy to take a further look and get you streaming HBO MAX.

 

Did you switch to the Unlimited Elite wireless plan before or after 05/26/2020?

 

 

 

KristinA, AT&T Community Specialist

New Member

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2 Messages

I switched before May 2020. 

Community Support

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229.9K Messages

@troyfoster37519,

 

Great! There is a different way to activate HBO MAX with your specific plan. 

 

Please verify your number and follow the prompts on this page. It should have you create a WATCH TV account and view HBO content there. After that, you would use the same credentials to login to HBO MAX. Let us know how that goes!

 

 

 

KristinA, AT&T Community Specialist

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New Member

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3 Messages

3 years ago

Hello,

I have the exact same problem. Just switched to the plan the gives HBO max for free yesterday 1/21/20 and have spent 2 days on the phone with AT and T and HBO max people. 

Can anyone help? This is absolutely ridiculous!!

Thanks!

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