New Member
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5 Messages
AT&T log-in option for HBO Max doesn't work
When I select AT&T as my provider to log in to HBO Max it brings up a screen to log into DirectTV. I do not have DirectTV - I have an AT&T wireless plan. I have successfully logged into HBO Max using the AT&T option previously. There is no concern or question as to whether or not I have access to HBO Max. The problem is the AT&T sign-in option on the HBO Max website will bring up a request to log in to DirectTV and not AT&T. Please help.
ATTHelp
Community Support
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214.9K Messages
4 months ago
Hello, @UD2023. Thank you for making us aware that the Provider link on HBO Max is sending you to the DirecTV log in page. We want to help.
We are working to get this resolved. In the meantime, have you tried to input your AT&T information, even though it says DirecTV. Some customers have found that even though it says DirecTV log in, they are still able to access with their AT&T credentials. Let us know if you have tried this.
If this doesn't work, no worries we can still assist you further! Let us know what happens when you try entering your AT&T credentials on the DirecTV sign in page it sends you to. We look forward to hearing back from you so we can help resolve this, and you can get back to streaming your favorite HBO Max content!
TT, AT&T Community Specialist
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UD2023
New Member
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5 Messages
4 months ago
Hi! Thank you for responding to my question. My AT&T login does not work when entering it there.
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ATTHelp
Community Support
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214.9K Messages
4 months ago
Thanks for responding back to us! No worries! At this time, we would like to continue this conversation in private to protect sensitive account information. Please click the message icon in the upper right corner and reply.
We look forward to hearing from you!
TT, AT&T Community Specialist
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Jasminej7
New Member
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2 Messages
4 months ago
I managed to bypass this same issue and login
hope this helps.
Just sign with your AT&T account credentials even though it shows up as DirecTV login after you click the AT&T provider option.
it’ll tell you they can’t find the account bc you obviously don’t have DirecTV but click “forgot my password” and go thru the steps- it will send you an email and have you change your password to yourAT&T account- go thru the steps and it should push you thru the HBO Max app
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UD2023
New Member
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5 Messages
4 months ago
Oh wow thanks! I'll give that a try.
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DunogRamedu
New Member
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2 Messages
3 months ago
I'm having the exact same problem. Went in to att store they told me it will clear up on it's own after about two hours. Installed, installed, cleared, updated, nothing works
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ATTHelp
Community Support
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214.9K Messages
3 months ago
We want to turn your experience around. Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to discovering a resolution for you. Thanks for reaching out to AT&T Community Forums!
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ATTHelp
Community Support
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214.9K Messages
3 months ago
Hi! I wanted to check back in with you to see if you were able to regain access to HBO Max? Let me know! TT
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UD2023
New Member
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5 Messages
3 months ago
Apologies for the super late reply - life happened and I did not watch any tv for the past two weeks. Anyways now the AT&T login appears when I select to login with provider. I can now access HBOMax with no issues. Thank you to all that provided suggestions and help!
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