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themailman's profile

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1 Message

Tuesday, February 7th, 2023 3:37 AM

Unexpectedly-terminated HBO Max subscription (included w/ Fiber 1000)

I signed up for the Fiber Internet 1000 plan in Dec 2021, and had setup, accessed, and been enjoying the (included) HBO Max subscription for nearly a year. Then suddenly in November 2022, HBO no longer had any knowledge of my HBO Max subscription and thinks it's expired. My AT&T Fiber plan documentation however (via bills, website etc) still says it includes HBO Max.  I have played ping pong between AT&T Help and HBO Max Help now ~4 times, and they have both individually exhausted their CSR's 'Troubleshooting' guide (the same basic steps I can see in all the AT&T FAQ pages). After all of that, ultimately neither company seems to know what should be done and they both keep suggesting that I call the other one to figure it out. 

Has anyone else had a similar issue and if so how did you get it resolved? Who helped you? 

Community Support

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232.9K Messages

1 year ago

We can help you try to get your HBO Max subscription back, themailman.

 

We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

1 year ago

I have similar issues with HBO Max which was part of my Unlimited Plus Plan but it stopped working a couple weeks ago. After changing my Wireless account user and password with support and countless log in's and out's I was issued a trouble ticket.  I still can't access HBO Max.

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