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mx123's profile

New Member


1 Message

Monday, November 28th, 2022 10:21 PM

HBO Max with Plan

My att account says I have acces to HBO Max free of charge with my plan but when I click the add HBO max button it takes me to a page where they charge me for the add-on. When I try logging in through HBO Max directly and selecting provider they tell me they cant "verify my subscription." How do I fix this problem?

Community Support


232.9K Messages

2 years ago

We are here to help you log in to your HBO Max subscription that came with your plan, @mx123.


We do understand how important it is to be able to use your free HBO Max subscription to watch your favorite shows! Let's start by setting up your HBO Max account.

  1. Go to your myAT&T account overview via the web (not on myAT&T app).  Look for the Activate HBO Max or Start Watching till.

    • Click Activate if it appears.
    • Download HBO Max app from the app store.
    • Open HBO Max app and select the Person icon.
    • Select Sign In, then Sign in with a Provider.
    • Select AT&T and enter the AT&T User ID and Password.
      • Confirm the log-in used is the User ID and Password associated with HBO Max benefit): 
    • Start Streaming!
  2. Reset your AT&T Password to ensure you are using the correct User ID and password associated with your qualifying AT&T service.

We can use a little more information to help provide you with the best next steps. 

  • Do you have multiple AT&T services and AT&T User IDS? This may cause an error in verifying your account, as you'll need to sign in with the wireless ID associated with HBO Max. For example, if your wireless plan has HBo Max included, you will use the same myAT&T credentials for both myAT&T and HBO Max.
  • Have you confirmed your HBO max subscription in your email associated with your AT&T account? If not, please do so, then try to sign in again.

  • Are you trying to sign in on your device through the app? If so, try signing in on a web browser.

You may also check out HBO Max Help Center for additional troubleshooting support. 


Try this and let us know how it goes. We look forward to your response. 


Clarissa, AT&T Community Specialist 

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