AT&T related help: HBO Max sign-in FAQ

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Saturday, April 2nd, 2022 2:39 AM

HBO Max subscription

When I switched to a new plan I received HBO Max. I have watched movies for months. Last week HBO Max says to restore account or select a plan. When I go to my account on HBO Max it says my subscription ran out. I have not changed my AT&T plan. How can this HBO subscription end??? Any help would be great.

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Official Solution

Community Support


229.4K Messages

2 years ago

Here's how you can get back to enjoying your movies on HBO Max, !


You will want to follow the steps below!

  • Confirm your plan: Some customers who thought they were signed up on an eligible AT&T Unlimited plan found that upgrading to an AT&T plan or package that includes HBO Max or choosing it as an add-on resolved their experience.
    • Not signed up? Go to your myAT&T account overview. Then, choose your service and follow the prompts to update your package or plan.
  • Signed up on the correct plan? Make sure you are: 
    • Using the correct AT&T user ID, from an account that does include the qualifying AT&T service, with HBO Max.
      • Wireless - You may be attempting a different wireless user ID than the one that was used to create the HBO Max.
      • Internet – You may be attempting to use the member ID instead of the user ID.
  • Additional troubleshooting: Visit HBO Max for more details and helpful tips resolving subscription verification trends.

Applying these steps should get you back to enjoying your shows right away. If your experience persists, despite these actions then reach back out and let us know. We don't want you missing your favorite shows!


Lar, AT&T Community Specialist

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