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Tuesday, May 4th, 2021 10:08 PM

Getting HBOMax after leaving ATT

I can't change the payment method in HBOMax. It keeps referring back to ATT which doesn't have an option to sign up using my current sign in information. How can I keep my current info but change the payment method?

Community Support


221.6K Messages

2 years ago

Hey @dannydws1, thanks for reaching our to our Community and Forums page. 


It would be a pleasure to assist you with your HBO Max questions and concerns. I see here on the title of your post that you are no longer an AT&T customer. Thank you for kindly providing this information.


Some of our data plans come with HBO Max included as a feature. It appears that you may have been on one of these kinds of data plans when you were still a customer. The HBO Max subscription is good as long as you still have active services on a qualifying plan with AT&T. This is likely the reason you are unable to watch HBO. 


To create a new account I would recommend using a different email address so it doesn't get confused with your old account, causing you to loop back to the AT&T page. To change your payment method please visit our HBO Max Help Center > Account & Billing > Billing > Change Payment Method


For all other questions and concerns on how to set up your HBO Max account, please reach out to HBO Max customer support.


Thank you for your time and patience. 


- Amber AT&T Community Specialist 




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