P

New Member

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2 Messages

Sat, Feb 6, 2021 1:14 PM

Key Fob

I'm sorry didn't realize I was adding on to someone else's question. My question is, I have a key fob that worked until technician came and swapped out controller, I would still like to use my key fob since there is nothing wrong with it, how can I get the capability back?

Community Support

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6.9K Messages

2年前

@Payme2021  Hello. It sounds like it just isn't paired to your system. You can contact us at 1-855-288-2727 option 4 and a specialist can assist you with pairing it back to your system.

j.holmes

Scholar

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187 Messages

1年前

Can key fobs still be used with Digital Life?  During my last technician visit, I was told that key fobs could no longer be used with Digital Life and he had to remove it from my account.  It was recommended that I use the app to control the alarm.  

Notably, it was so much easier to press a button to arm/disarm my alarm vs. having to log into an app that may or may not load.  

(edited)

Community Support

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6.9K Messages

1年前

@j.holmes  Hello. We no longer carry the key fobs. As you stated above “was easier to press a button to arm/disarm” and that is one of the reasons we no longer carry them. If someone were to get ahold of the key fob they could easily gain access to your home. 

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