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New Member

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4 Messages

Mon, Aug 24, 2020 6:51 PM

Closed

Key Fob

Why are the key fob's for your digital life system no longer supported?

Community Support

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7K Messages

2 years ago

@Swoopdaddy52  Hello. We do support them if they can be fixed , we just do not carry them any longer.  Are you trying to fix one or purchase one?

Most customers do not like the Key Fob as that means any one that has that key fob can disarm the home so most customers utilize the app to arm/disarm so that it is more secure.

New Member

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4 Messages

2 years ago

Hello, I thought about that after this happened! The Fob itself is good it is just that the loop on the case is broken! That does make sense that if lost or stolen it will give someone access to your system! Thank you for your response and this to my attention!

New Member

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4 Messages

2 years ago

Are you trying to fix one or purchase one?

Most customers do not like the Key Fob as that means any one that has that key fob can disarm the home so most customers utilize the app to arm/disarm so that it is more

Amar0815

New Member

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14 Messages

2 years ago

I had a tech out today and magically after they left my keyfob won’t work anymore.  It is one of the best things I got. So stupid they got rid of them. 

New Member

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4 Messages

2 years ago

When you pay for a service, it happens is not acceptable! The remote capabilities should have been a convenience! The solution would have been to enter a 2 or 3 digit code only the customer knew! After entering the security code then you would be able to arm or disarm! Such an easy fix!

New Member

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2 Messages

2 years ago

I am also searching for the fobs but cant find help from anywhere else but i believe that this website give me the solution as always 

(edited)

Community Support

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7K Messages

2 years ago

@sgyau232   Hello. We no longer provide the key fobs. There were several issues with customers losing them/breaking them and if anyone was to get ahold of it they can arm/disarm your home. Utilizing the Digital Life app is the most secure for disarming/arming your home.

New Member

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2 Messages

2 years ago

I have a key fob I want to continue to use, but was told I can't, how can I get that capability back if my fob is still good?

Community Support

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7K Messages

2 years ago

Hello,

 

I hope all is well with you today. :-)

I have to ask you a couple of quick questions so that I can better assist you.

  1. Is your keyfob currently connected to your system?
  2. Do you only need operating instructions?
  3. Would you be able to attach a picture of your keyfob to this conversation? There are a few different versions so it would be helpful to know which version you have.

Thanks again and I look forward to hearing from you.

Community Support

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7K Messages

1 year ago

@david77568 

Hello. We no longer provide the key fobs. There were several issues with customers losing them/breaking them and if anyone was to get ahold of it they can arm/disarm your home. Utilizing the Digital Life app is the most secure for disarming/arming your home. 

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