Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.

New Member


6 Messages

Wednesday, March 22nd, 2023 2:23 AM

unblock a number

my family cannot call our number her number is blocked do not know how to unblock her number

Accepted Solution

Official Solution


Community Support


215.1K Messages

2 months ago

Hi there, @kuzma882557! We want to help get your family member's phone number unblocked.


Thanks to @sandblaster and @skeeterintexas for your help!


If you have Traditional Landline service with us, you can unblock a number by following these steps:

  • Press *.
  • Dial the 10-digit number you wish to remove.
  • Press * to confirm.

Learn more about how to control your calls with star codes


If you have Digital Home Phone Service, you can press *80 to turn call blocking off. As our ACE stated previously, you can also manage call blocking online


Turn call blocking on or off

  1. Go to account overview.
  2. Select the Digital Phone card.
  3. In My Voicemail & Phone features, choose Check or manage voicemail & features.
  4. Under Call Filtering, select Call Blocking.
  5. Select ON or OFF.

Heads up: Turning off call blocking won’t delete your list of numbers. You can start blocking calls again at any time.

Add or remove numbers from your blocked list
You can block up to 100 numbers.

  1. In Call Blocking, enter the number you want to block in the Add Number field.
  2. Select Add.
  3. Select Save. Blocked callers will receive this message: The number you dialed will not accept your call. After the message, the call will end.

Good to know: To remove a number from the block list, select the X next to the number and then Save.


Let us know if this helps! If not, we may need to dig a little deeper into what's preventing you from receiving calls from your family member.


Lacey, AT&T Community Specialist 



ACE - Expert


63.9K Messages

2 months ago

Huh? Why do you think her number is blocked? Her not being able to call your number does not necessarily mean it’s blocked. It could be a different issue. If the number really is blocked, someone had to have blocked it. How exactly did they block it?

ACE - Expert


25K Messages

2 months ago

If you have Digital Phone Service (VOIP), you can log onto your account online, see what numbers have been blocked and unblock any of your choosing.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.