New Member
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3 Messages
MyATT account login broken. Can't log in on my desktop
Like several other folks, I have been unable to log onto my MyAtt account from my desktop. This is not the first time it has happened. The application immediately tells me I don't have a TV account (which I don't) and sends me to DirecTV. All I want to do is get to my ATT accounts to see my landline bill, my Wireless bill and my Uverse bill. I've talked to several people in the last few weeks and was promised this would be fixed. Not so much! Hours have been wasted with different Customer Support folks to no avail. Somebody did fix the problem several months ago, but it has recurred. I do have a DirecTV Streaming account, but that works fine.
I just want the login application fixed. I don't want to add, change or delete any account info I already have. Why is this not simple? The problem is in the logon application.
ATTHelp
Community Support
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221.1K Messages
4 months ago
We'll send you a Direct Message to assist with your login issue, LJSquestion. There will be a chat icon in the upper right corner of the Forum page once the message has been sent.
Aminah, AT&T Community Specialist
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LJSquestion
New Member
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3 Messages
4 months ago
I'm sorry, I didn't see this post until this morning. Can you please post it again, since the problem is not fixed.
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ATTHelp
Community Support
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221.1K Messages
4 months ago
We sent another DM this morning, LJSquestion. If you still need assistnce, please respond to us there. If you don't see the notification, refresh the page or clear your browser's cache and cookies.
Aminah, AT&T Community Specialist
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Denver344w
New Member
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1 Message
4 months ago
Usually, it's as simple as a typo or wrong password being entered too many times. Options to regain access to your account: Wait an hour and try to access your email again. Reset your password.
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LJSquestion
New Member
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3 Messages
4 months ago
No, that's not it at all. My login ID and password work fine. Thanks for your interest.
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