My Father who is a SeniorCitizen & an Invalid got scammed in to changing his service to Clearrrate Communications.

Greetings!

 Can You connect me with a Supervisor named Latonya (Sp?) at the Dayton, Ohio Office?

This is regarding my father's Phone, that I was Absolutely Assured of it being turned on Today between 8am, & !2 Noon.

Order #-------with the New Number being ----------/Old Account # was --------

Customer's Name is Don ----

Address is--- ---- Greenville, S, Carolina 29611

Old Ph# was------ ----

My 89 Year Old Father who is disabled, was talked in to changing his service from ATT to "Clearrate Communications" Nov. 3, 2023. He was sent a modem Nov.10, 2023 from "Clearrate Communications", & His Service with ATT was changed to "Clearrate Communications" Nov. 14, 2023, with that Account # being-----

 

My Father never hooked up the Modem, & He has been without Ph. Service since Nov.14th, 2023.

After being handed from One Customer Service Rep to another, I finally spoke with a Very Good Service Rep named Tracey in the "Landline Loyalty Dept." Tracey helped me determine how, & who, talked my Father in to changing his number, & she told me that to "Port Back" My Father's Service to ATT, could take as long as 10 to 14 days. Tracey also told me that it would be quicker to have My Father get a New Number, I Told Tracey, that since My Sister Debbie Hook had the ATT Account in her Name, that I would have to contact her.
   
 With the Data given to me,I contacted "Verizon" Ph# (Edited to remove personal information), who told me that "Telispir" @ (Edited to remove personal information) had the Account.
"Telispir" then told me that "Clearrate Communications" @ (Edited to remove personal information) had the Account, with that Account# being ------ The "Clearrate Customer Service Rep." is named Terroya.

"Clearrate Commmunications" fully understands the situation with My Father being "Pressured/Conned" in to changing his phone number,   & they also stated that to have my Father's Service "Ported back" would take more than 10 days.   

I then attempted to get back with Tracey in the "Landline Loyallty" Dept, & Instead I was connected to a Customer Service Rep named Bee, who also was extremely helpful, & she told me that it would be quicker to get My Father a New Phone Number, which possibly could've been turned on Nov. 17, 2023 and nlater than Nov.21, 2023.
Via a 3 way phone call,....Bee, My Sister Deb------- & Myself agreed upon having My Father's Phone having a "Block" emplaced so that he could not be "Crammed/Scammed" again, & that the Phone Service would be Turned on Today Nov. 20,between 8am & 12 Noon. Bee stated that Deb's Credit information would be taken via a "Third Party", & that the process would continue from there. I & Bee then said our goodbyes, & hung up.  
My Sister Deb, then called me approx. 30 minutes later & told me that this "Third Party" named Vicky, told her that Our Father's Phone Service would not be turned on till after Thanksgiving!

That action TOTALLY Contradicts what I and My Sister were told.

Greetings!l

 Can You connect me with a Supervisor named Latonya (Sp?) at the Dayton, Ohio Office?

This is regarding my father's Phone, that I was Absolutely Assured of it being turned on Today between 8am, & !2 Noon.

Order #-------with the New Number being ----------/Old Account # was --------

Customer's Name is Don ----

Address is--- ---- Greenville, S, Carolina 29611

Old Ph# was------ ----

My 89 Year Old Father who is disabled, was talked in to changing his service from ATT to "Clearrate Communications" Nov. 3, 2023. He was sent a modem Nov.10, 2023 from "Clearrate Communications", & His Service with ATT was changed to "Clearrate Communications" Nov. 14, 2023, with that Account # being-----

 

My Father never hooked up the Modem, & He has been without Ph. Service since Nov.14th, 2023.

After being handed from One Customer Service Rep to another, I finally spoke with a Very Good Service Rep named Tracey in the "Landline Loyalty Dept." Tracey helped me determine how, & who, talked my Father in to changing his number, & she told me that to "Port Back" My Father's Service to ATT, could take as long as 10 to 14 days. Tracey also told me that it would be quicker to have My Father get a New Number, I Told Tracey, that since My Sister Debbie Hook had the ATT Account in her Name, that I would have to contact her.
   
 With the Data given to me,I contacted "Verizon" Ph# (Edited to remove personal information), who told me that "Telispir" @ (Edited to remove personal information) had the Account.
"Telispir" then told me that "Clearrate Communications" @ (Edited to remove personal information) had the Account, with that Account# being ------ The "Clearrate Customer Service Rep." is named Terroya.

"Clearrate Commmunications" fully understands the situation with My Father being "Pressured/Conned" in to changing his phone number,   & they also stated that to have my Father's Service "Ported back" would take more than 10 days.   

I then attempted to get back with Tracey in the "Landline Loyallty" Dept, & Instead I was connected to a Customer Service Rep named Bee, who also was extremely helpful, & she told me that it would be quicker to get My Father a New Phone Number, which possibly could've been turned on Nov. 17, 2023 and nlater than Nov.21, 2023.
Via a 3 way phone call,....Bee, My Sister Deb------- & Myself agreed upon having My Father's Phone having a "Block" emplaced so that he could not be "Crammed/Scammed" again, & that the Phone Service would be Turned on Today Nov. 20,between 8am & 12 Noon. Bee stated that Deb's Credit information would be taken via a "Third Party", & that the process would continue from there. I & Bee then said our goodbyes, & hung up.  
My Sister Deb, then called me approx. 30 minutes later & told me that this "Third Party" named Vicky, told her that Our Father's Phone Service would not be turned on till after Thanksgiving!

That action TOTALLY Contradicts what I and My Sister were told.

I then went through the process again, & after about 30 minutes on the Phone, with various Reps., who would take information, only to tell me again, & again, that I would have to be transferred. 

I then demanded to speak to a Supervisor.

I spoke with Latonya, who is working at the Dayton Branch of ATT, & She was very helpful!

Latonya, after approx. 45 minutes, of speaking with various people,.... Finally Assured me that My Father's New Phone Number, would be Turned On Today Nov. 20, 2023, between 8am & 12 Noon.  

This morning,..... To verify The Progress being made, I went to the ATT Website related to New Orders, & "Lo & Behold",..... Your System did not recognize any of the Data!

I then began the chaotic & stressful process,.... ALL OVER AGAIN!

As I was going through the various Departments, via my phone,...This "Unknown Number" beeped in via Call Waiting >>>(Edited to remove personal information),.... That Party did not leave a Voicemail, & Literally hung the phone up! I called that Number back, & Unbelievably it is an ATT Customer Service Phone Number!! 

The First Customer Service Rep.,@ (Edited to remove personal information) told me that she "Could see the notes to the Account" made by The Supervisor Latonya, but again,... "I have to transfer you to the correct Department.".

My last contact, at the "Correct Department",  was with Eve, at 9:08 am,..... And even though the Customer Service Rep. I talked to before Eve, told me that "She could see the Data, but that it wasn't her Department & that she would transfer me to the correct one",.... Eve stated that she could not see anything, & that she would have to "Refresh her System", & Call me back in 30 minutes.

I've now been waiting for that "Call back" 3 1/2 hours.

This Is Absolutely Un-acceptable, & Extremely Un-professional.

Do I have to Contact ATT Corporate, in order to get this matter taken care of, &/or go to The Federal Communications Commission, & File a complaint, as well as The Better Business Bureau, & many more Agencies & Groups?

Respectfully,

David (Edited to remove personal information)
Ph#@ ----------

E-mail :    [email scrubbed]

Now here's an Update as of 1:35PM

I called back, after not having heard from "Eve", I again went through the many Departments of having to repeat all of the Data, only to be told "That is not my Department, but I will transfer You". I was then transferred to "Freddy" in California, who told me that he could not do anything with the order, so I demanded to be able to speak to a Supervisor. At 12:51 pm, that Supervisor called & The Caller ID stated "Private",...... That Supervisor Mrs. Samuel, told me that a "Tech went to my Father's House Nov. 17-2023 & did not have the right equipment, and that the "installation" was rescheduled to Nov. 27-2023"!!!!!

I Told Mrs. Samuel that is Unacceptable, & that with my being a Mechanical Contractor that has installed indoor phone lines, that I did not see how anything would have to be altered at the Network Interface Module". I then practically begged Mrs. Samuel to Contact the ATT Depot in Greenville, S. Carolina, to expedite this installation with consideration to My Father's Health, AND, I also asked Mrs. Samuel if "Disability resources" would be able to help, & She told me that she thought that they had been discontinued. I gave her the Ph.# 866.241.6568, as listed on the Web Site at:    https://www.att.com/support/home-phone, & she said that she would contact them, & put me on hold.

Within about 10 seconds the phone went silent & then disconnected. The Supervisor Mrs. Samuel, has not called me back, as of 2:02 pm

How Pray tell,...... Can I make Contact, with a Dedicated Supervisor, that has Common Sense, & Intelligence, with enough gumption to make this phone installation occur Today, if No Later than tomorrow?

Within about 10 seconds the phone went silent & then disconnected. The Supervisor Mrs. Samuel, has not called me back, as of 2:02 pm