Landline Phone Issues
To Whom It May Concern,
I have been without service on my AT&T Landline phone for more than 48 hours. I have no dial tone, so can't call out or receive calls. I have tested all phones by unplugging all, & plugging all in. I have plugged a phone into the jack of the box outside my residence, & still receive no dial tone. Therefore, I am assuming that the issue is outside the residence. I have done AT&T Chat on 3 separate occasions, to no avail of having the problem resolved. Since I don't have an alternative way to contact AT&T, I need someone to contact the Repair department & set up a service call to my residence, at the earliest possible convenience. I have attempted to create a service call online at att.com/repair & keep getting an error message than there is an issue accessing my account, & to try again. After multiple unsuccessful attempts, I am reaching out to someone at AT&T to take the necessary measures to create a repair ticket & set up a service call to my residence asap. Any assistance in resolving this issue would be greatly appreciated. Thank you.