New Member
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5 Messages
Landline Phone Issues
To Whom It May Concern,
I have been without service on my AT&T Landline phone for more than 48 hours. I have no dial tone, so can't call out or receive calls. I have tested all phones by unplugging all, & plugging all in. I have plugged a phone into the jack of the box outside my residence, & still receive no dial tone. Therefore, I am assuming that the issue is outside the residence. I have done AT&T Chat on 3 separate occasions, to no avail of having the problem resolved. Since I don't have an alternative way to contact AT&T, I need someone to contact the Repair department & set up a service call to my residence, at the earliest possible convenience. I have attempted to create a service call online at att.com/repair & keep getting an error message than there is an issue accessing my account, & to try again. After multiple unsuccessful attempts, I am reaching out to someone at AT&T to take the necessary measures to create a repair ticket & set up a service call to my residence asap. Any assistance in resolving this issue would be greatly appreciated. Thank you.
Sincerely,
Susan W.
[email scrubbed]
spoom2
ACE - Master
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16K Messages
2分前
This is a public user to user forum, not AT&T support. You'll need to go to a location you can call the main report number 800-288-2020 and make sure they understand this is a traditional landline, not digital service. It's possible @ATTHelp may offer a DM to help you, but you can't count on it.
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Landline_Customer
New Member
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5 Messages
2分前
I appreciate the information however I can't call out on my phone with no dial tone. I have no alternative way to contact AT&T other than the online chat. They keep telling me that the chat is only for the U-Verse customers, so they can't provide any help with landline service, since they are supposedly separate from AT&T landline service.
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Landline_Customer
New Member
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5 Messages
2分前
I went to the link for AT&T Help, however there is nowhere that I could find to ask a question. Although the person who is the main contributor has replied to specific comments. So how do I post a question?
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ATTHelp
Community Support
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195K Messages
2分前
We're here to help with your landline connectivity, @Landline_Customer.
To further assist you with this issue, we'll need to speak privately in a DM (Direct Message).
Please be sure to have the following information ready to share (please do not post it on this thread):
You should see a notification at the top right of the screen shortly indicating a message from us. We look forward to speaking with you!
Jarod, AT&T Community Specialist
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spoom2
ACE - Master
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16K Messages
2分前
They have to initiate the DM, you can't
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Landline_Customer
New Member
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5 Messages
2分前
I just received the notification of the above initial message from AT&T Help, stating that they would communicate through DM with me. Telling me what information to provide, However I have not received any other notifications to initiate the DM. I'm still awaiting that notification to show. If there is a way to access that notification, that I am not aware of, please advise instructions.
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spoom2
ACE - Master
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16K Messages
2分前
You can't initiate the DM as stated previously. You respond to their DM. Top right chat box by the bell
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Landline_Customer
New Member
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5 Messages
2分前
I've been in touch with them. Thanks, the help was much appreciated.
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Foche911
New Member
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13 Messages
2分前
I have same experience. Just posted asking for help, advice.
I could not even get chat online.
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ATTHelp
Community Support
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195K Messages
2分前
We're here to help with your landline connectivity, @Foche911.
To further assist you with this issue, we'll need to speak privately in a DM (Direct Message).
Please be sure to have the following information ready to share (please do not post it on this thread):
You should see a notification at the top right of the screen shortly indicating a message from us. We look forward to speaking with you!
Jarod, AT&T Community Specialist
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natedogg62
New Member
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1 Message
21日前
When i call a number from my Landline i pickup someone it cross with another person this person being had this number for i can call her from the cell but my landline give me a message of the you are trying to reach is not accepting call please check the and try again
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spoom2
ACE - Master
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16K Messages
21日前
Report it to your phone carrier. I'm not real sure what you're even saying.
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