is there any way to CHAT with a human instead of a 'bot?
Trying to get ATT repair support for a traditional landline outage (outage is on ATT side of the Network Interface Box, not in the home wiring). Filed online a trouble report; got a confirming email; got text messages to my cellphone indicating repair would happen and/or a tech would visit, by 4pm today. It's now nearing 7pm, and no tech visit and landline still not functional. No email with update. No text message with update. Online system (att.com/repair) now says "We were unable to meet our previously scheduled service appointment time for [telephone number]"; also "In the event of a missed appointment, you will be given the next available appointment time...". I should have been notified with a new appointment date/time by now, I think. Spent 1hr40 minutes yesterday on hold at 800.288.2020; never got a human capable of dealing with a landline. On hold today at 866.410.7414 for 53 minutes and counting (despite system saying wait time ~10minutes). Arrgh. So. Any way to CHAT online with a human?