CamFam's profile

Tutor

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8 Messages

Fri, Jun 17, 2022 6:03 PM

International Call - Have International Call Block

This is an odd one. Upon logging into my account today, I noticed an alert telling me that I was charged for a 1 minute international call to the Dominican Republic. It said the call happened from my landline today at 12:26pm. 

There are a couple of issues with this: 

1. We have the outgoing international call block enabled on this phone.
2. No one in my household used this phone today. I can confirm because it's been sitting right in front of me all day long. We all have cell phones that we use for day to day communication. We have this landline as a backup in case our cell service goes out.


Updated to add: Also, none of us know anyone in the Dominican Republic. We don't have friends, family, or business interests in that country. 

I called customer support and the rep had no idea how that call could have occurred. She said I can dispute the charge when the bill comes out. In the meantime, I went to the phone portal on the att site and checked for outgoing calls. There is no international call shown at all today on that page. For some reason, it's only showing on the bill. 

Can this be a simple billing mistake or has someone outside of my home found a way to "hack" into the system and use my phone number to place international calls despite there being a block on them?

ATTHelp

Community Support

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195K Messages

2分前

We're here to assist with your landline billing concern, @CamFam!

 

Just as our phone support team mentioned, when the bill comes the best thing to do would be to dispute the charge. Now when it comes to landline billing, the team to contact would be our support team at 800.288.2020 as that is the sole team who handles all landline billing concerns.

 

Don't hesitate to each back out if you ever have any technical issue with  your landline or any other billing concerns. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

Tutor

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8 Messages

2分前

Thanks, @ATTHelp but the question still remains; how did this charge show up? I can't have this keep happening, so we need to find out the cause of this. 

(edited)

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