International Call - Have International Call Block
This is an odd one. Upon logging into my account today, I noticed an alert telling me that I was charged for a 1 minute international call to the Dominican Republic. It said the call happened from my landline today at 12:26pm.
There are a couple of issues with this:
1. We have the outgoing international call block enabled on this phone.
2. No one in my household used this phone today. I can confirm because it's been sitting right in front of me all day long. We all have cell phones that we use for day to day communication. We have this landline as a backup in case our cell service goes out.
Updated to add: Also, none of us know anyone in the Dominican Republic. We don't have friends, family, or business interests in that country.
I called customer support and the rep had no idea how that call could have occurred. She said I can dispute the charge when the bill comes out. In the meantime, I went to the phone portal on the att site and checked for outgoing calls. There is no international call shown at all today on that page. For some reason, it's only showing on the bill.
Can this be a simple billing mistake or has someone outside of my home found a way to "hack" into the system and use my phone number to place international calls despite there being a block on them?