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michaelh76's profile

New Member

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3 Messages

Sat, Jul 2, 2022 3:16 AM

Illegal Port of Number

I have spent 4 hours on the phone after they cancelled service on my 95 year old Mothers service without authorization.  Att claims it was ported to comcast. we did not authorize this - now they can't undo it who do I contact -

spoom2

ACE - Master

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16.1K Messages

1分前

Are you sure someone selling Comcast service didn't scam your mom? 

New Member

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3 Messages

1分前

yes how do  i get it back

spoom2

ACE - Master

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16.1K Messages

1分前

If you're sure she wasn't scammed file an FCC complaint. Have you checked with 

Comcast to see who authorized the port?

New Member

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3 Messages

1分前

If you don't know the answer shut up!  I need somone to call at Att and the correct number - I could care less right now about who did it

JefferMC

ACE - Expert

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29.3K Messages

1分前

You can call the 800-288-2020 number.  

Or you can sit here and wait until ATTHelp decides to see this thread and reply.

Or you can file a complaint with the FCC.

I'd pick the latter.  You'll likely get somewhere faster.

As much as AT&T wants POTS accounts to go away, they're still not going to just close the account or port it away without a request.  If your mom didn't have a porting block on the account, then it the threshold for someone to port the number is pretty low.

spoom2

ACE - Master

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16.1K Messages

1分前

This is for others who may be following this topic. The following statement is a quote by the OP. 

I need somone to call at Att and the correct number - I could care less right now about who did it

You may not care who caused the issue, but the phone companies will. Also, this is a user forum made up of other customers, no one from AT&T is going to call by posting and no one here can call and fix an account issue for someone else. I feel sorry for the elderly lady who I think was most likely preyed upon by scammers. The OP doesn't say if a Comcast rep came to install service.

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