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ATSUCKST's profile

New Member

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4 Messages

Sunday, March 19th, 2023 11:59 PM

How do I removing a old telephone line off my house?

There is a telephone line attached to my house that hasn't been used in at least the last 20 years, it is making creaking noises when the wind blows and the neighbors tree branches pushes it around as well. How do I get the phoneline taken down?

How do I post when the words I enter into the topic area disappear when I Hit POST?

Community Support

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232.8K Messages

1 year ago

Let's get that old telephone line taken care of, @ATSUCKST

 

In order to continue, we'll need to speak privately. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly. 

 

Raiden, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

I haven't seen or heard any results, not impressed. How do I get this issue resolved without chasing all around???

ACE - Expert

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27.9K Messages

1 year ago

DMs have a short shelf life.  If you did not respond in a timely fashion it probably expired.

@ATTHelp might offer another one.

New Member

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4 Messages

1 year ago

I saw the message, that is why I sent my phone number and address in response, but crickets since. That is the reason for comment.

Still waiting for a resolution, and date of action on the question of "when will the outdated phone line be removed off from my home"?

Community Support

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232.8K Messages

1 year ago

I'm still looking into this for you. Thanks for your patience.

Community Support

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232.8K Messages

1 year ago

Hello there! I was informed that a repair ticket (PJ0TV175) was opened for today. I'll follow up with you on Monday to make sure everything was taken care of!

 

Raiden, AT&T Community Specialist 

Community Support

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232.8K Messages

1 year ago

Hey there! Did you still need help?

New Member

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4 Messages

1 year ago

Did you take the phone line down??? No you haven't. Until you take the phone line down, the answer will be the same. If you were to spend the time taking the phone line down and not spend your time asking redundant questions, you would know the answer. Stop asking if I still need help and remove it already!

Community Support

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232.8K Messages

1 year ago

Thanks for the update. I'll try to get more information for you. 

Community Support

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232.8K Messages

1 year ago

Hey there! I was informed that there's a ticket open for your case. It shows as completed, but they may have to spend up to 2 more weeks working on it. If it's not resolved by then, please reach back out and let us know. 

 

If you have any other questions, feel free to ask! Thank you for contacting AT&T Community Forums.

 

Raiden, AT&T Community Specialist

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