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New Member

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2 Messages

Friday, May 12th, 2023 6:56 PM

How can I get my landline repaired if my POTS phone is down and CHAT won't answer phone questions

Since April 22 my POTS landline has been down. On May 1 AT&T repair came and fixed my Internet, but said he couldn't fix a POTS line. I can't call with my phone down and CHAT told me that they deal only with Internet issues. Since it might have been an AT&T repair person who was here for another customer on April 22 that cut off my service, I feel that AT&T bears increased responsibility to fix my problems. I asked the repair person who was here on May 1 if he could please inform repair (or someone) about my unique problem and set a date asap for repair, which would include migrating from POTS to VoIP. But I have yet to hear anything from AT&T. How do I get AT&T to help me if I cannot communicate with them by phone or CHAT? Please help. Thank you.

Expert

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19.7K Messages

1 year ago

Is your Internet on fiber or a digital service? Is either available to you? Use this link to troubleshoot and report a POTS line service or this one if the first doesn't work. You can also file an FCC complaint that will be forwarded to the office of the president.

New Member

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2 Messages

1 year ago

spoom2 and Community:

I neglected to mention that I am experiencing unusual, bizarre, or malicious treatment from AT&T staff. When AT&T was here to fix my April 22 downed phone and Internet, "August" was his name, he himself troubleshot my problem and said that I had a POTS line, that he couldn't fix it, and that I should change to VoiP. I'm agreeable to all of that and asked him to please pass on my particular issue since my phone was down and I couldn't call in. I do not know what action August took, but here I am still up the creek. But I should pass on this preposterous situation after I went to att.com/repair to try and set up a repair appointment. If anyone wants to send me their email, including AT&T, I will show you that the appointment that they sent was for December 31 -- is anyone supposed to take this seriously? repair my phone seven months later? can you forgive me for thinking that I'm the victim of malicious dirty tricks from AT&T employees? especially after one of my CHAT's I learned that the employee set up a fake time just to get me off the CHAT? Look at my CHAT transcripts to verify that. Also, December 31 is a Sunday, to make this truly a harassing and fake appointment, but it also said "Wednesday December 31" to really rub the behavior in. So I returned to att.com/repair to cancel the appointment and set a new one, as AT&T says we can, but I cannot get past the pop-up dialogue box that we use to enter our phone number. My number was already entered and I cannot get to the next screen no matter how many times I hit "Continue." To say that I'm in a world of hurt, that I'm spinning my wheels, is an understatement. I truly need emergency help. But I will contact the FCC and FTC. Any suggestions?  

ACE - Expert

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28K Messages

1 year ago

You need to know that this is a customer-to-customer forum and NOT a way to contact AT&T directly.  @ATTHELP will occasionally chime but that is rare.

As suggested, contact the FCC or the BBB.  Those ars are forwarded to and handled by the OOP.

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