How can I get my landline repaired if my POTS phone is down and CHAT won't answer phone questions
Since April 22 my POTS landline has been down. On May 1 AT&T repair came and fixed my Internet, but said he couldn't fix a POTS line. I can't call with my phone down and CHAT told me that they deal only with Internet issues. Since it might have been an AT&T repair person who was here for another customer on April 22 that cut off my service, I feel that AT&T bears increased responsibility to fix my problems. I asked the repair person who was here on May 1 if he could please inform repair (or someone) about my unique problem and set a date asap for repair, which would include migrating from POTS to VoIP. But I have yet to hear anything from AT&T. How do I get AT&T to help me if I cannot communicate with them by phone or CHAT? Please help. Thank you.