
New Member
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2 Messages
Homephone(voip) Portpin (tello)
I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is-
"For anyone reading this in March 2022...
For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at the top right of your landline bill to confirm your identity.
It would read "XXX XXX XXX YYY Z".
XXX-XXX-XXX would be your phone number with area code.
So they would traditionally ask for what YYY was.
Your landline "account number" is basically the whole thing XXX-XXX-XXX-YYY-Z
The PIN number (used for PORT requests) is basically YYY-Z (four digits).
How they came up with the PIN number was basically taking the 11th, 12th, and 13 number of your account number "YYY" + the last digit (aka 14th digit) of the account number "Z" to give you the PIN which is YYY-Z (four digits)
Put another way, the last four digits of your "Account Number: XXXXXXXXXXYYYZ" is your PORT PIN: YYYZ
As far as I know there was no way to change this PORT PIN, manually or with online access because this was simply an account number assigned by legacy AT&T. Some of the responses above referred to a PIN process with ATT Mobile but were not applicable to ATT landline.
Hope this helps, cheers."
My billing statement only shows a 9 digit account number I'm bundled with uverse home phone internet and tv, How do I find the pin please help I've spent so many hours with customer support and looking at the forums please help
Accepted Solution
Official Solution
spoom2
Expert
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18.6K Messages
1 year ago
Per this link the following statement was how you set your PIN:
· Enter your Account Number (if requested) and passcode
1. Your Account Number is available on your order confirmation email or letter.
2. Your Passcode is the four-digit number you selected when you placed your order
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dianneneedshelp
New Member
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2 Messages
1 year ago
I got the information from user MC94115 on this page https://forums.att.com/conversations/att-phone-account/trying-to-port-att-landline-to-cell/60940c1a1e878e754bfffab4
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ATTHelp
Community Support
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225.6K Messages
1 year ago
Let's help get you pointed in the right direction, @dianneneedshelp!
For assistance with getting your port pin, please call our Customer Support team at 1-800-288-2020. Their hours are listed below:
Please feel free to reach back out if you need help in the future! Thank you for contacting the AT&T Community Forums!
Lacey, AT&T Community Specialist
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spoom2
Expert
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18.6K Messages
1 year ago
@dianneneedshelp I'm pretty sure your PIN is set by you. Have you accessed your Myatt account and gone through the phone features to see if it's in there. I don't have digital service so I can't give you the actual steps.
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spoom2
Expert
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18.6K Messages
1 year ago
One more link on how to reset your passcode
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