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dianneneedshelp's profile

New Member

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2 Messages

Sat, Oct 1, 2022 4:03 AM

Homephone(voip) Portpin (tello)

I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is-

"For anyone reading this in March 2022...

For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at the top right of your landline bill to confirm your identity.

It would read "XXX XXX XXX YYY Z". 

XXX-XXX-XXX would be your phone number with area code.

So they would traditionally ask for what YYY was. 

Your landline "account number" is basically the whole thing XXX-XXX-XXX-YYY-Z

The PIN number (used for PORT requests) is basically YYY-Z (four digits).

How they came up with the PIN number was basically taking the 11th, 12th, and 13 number of your account number "YYY" + the last digit (aka 14th digit) of the account number "Z" to give you the PIN which is YYY-Z (four digits) 

Put another way, the last four digits of your "Account Number: XXXXXXXXXXYYYZ" is your PORT PIN: YYYZ

As far as I know there was no way to change this PORT PIN, manually or with online access because this was simply an account number assigned by legacy AT&T. Some of the responses above referred to a PIN process with ATT Mobile but were not applicable to ATT landline.

Hope this helps, cheers."

My billing statement only shows a 9 digit account number I'm bundled with uverse home phone internet and tv, How do I find the pin please help I've spent so many hours with customer support and looking at the forums please help

Accepted Solution

Official Solution

spoom2

ACE - Master

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17K Messages

2 months ago

Per this link the following statement was how you set your PIN:

· Enter your Account Number (if requested) and passcode
1. Your Account Number is available on your order confirmation email or letter.
2. Your Passcode is the four-digit number you selected when you placed your order

New Member

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2 Messages

2 months ago

I got the information from user MC94115 on this page https://forums.att.com/conversations/att-phone-account/trying-to-port-att-landline-to-cell/60940c1a1e878e754bfffab4

ATTHelp

Community Support

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204.1K Messages

2 months ago

Let's help get you pointed in the right direction, @dianneneedshelp!

 

For assistance with getting your port pin, please call our Customer Support team at 1-800-288-2020. Their hours are listed below:

  • M - F, 7 a.m. - 9 p.m. CT
  • Sa - Su, 8 a.m. - 9 p.m. CT

Please feel free to reach back out if you need help in the future! Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

spoom2

ACE - Master

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17K Messages

2 months ago

@dianneneedshelp I'm pretty sure your PIN is set by you. Have you accessed your Myatt account and gone through the phone features to see if it's in there. I don't have digital service so I can't give you the actual steps. 

spoom2

ACE - Master

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17K Messages

2 months ago

One more link on how to reset your passcode

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