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AT&T related help: Digital phone support

kdfisher63052's profile

New Member


1 Message

Tuesday, February 14th, 2023 9:04 PM

Home phone no longer rings after fiber upgrade

After fiber upgrade of our ATT service, there is no longer any home phone response, either from the display or the ringer. The sole notification of in-coming phone calls comes from U-verse through the TV. There is a dial tone, and we can answer the phone provided we notice the visual U-verse notification. An independent test of the phone's ringer shows that it still works.

Community Support


215.3K Messages

4 months ago

We're here to assist with your home phone not ringing, @kdfisher63052!


We recommend viewing our troubleshooting and resolve tool to view tips on troubleshooting your ringer not working properly. You can sign in for more personalized solutions.


Along with that, can you please let us know which phone model you currently have? This will help us troubleshoot the problem specifically.


We look forward to hearing back from you!


CalebP, AT&T Community Specialist 

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