Customer Service is a joke, that's not funny
"AT&T is a telephone service provider - I am a human being seeking telephone service - PROVIDE"
More than one AT&T representative has cheerfully stated " Your service will be on in 30 minutes or less".
Two different AT&T Representatives, on two separate phone calls, apologetically reassured me with, "I have elevated this situation and created a ticket that has been forwarded to my supervisor"
As my frustration broiled, and I inquired about the previous days promises, the AT&T representative flat out said, "...there has been NO ACTIVITY on this account and no notes or activity with this phone number". He then went on to say, "I'm sorry if that sounded cocky, I don't mean to sound that way, but you have reached the wrong department and I can not help you, my supervisor can not help you. We handle new digital service only". I explained one last time, "Last night the transaction was almost complete, but I didn't have the VERIZON account number, which the AT&T representative stated was necessary to have the number ported back to AT&T. He told me when I got the VERIZON account number to call back on this number, the number that I dialed which eventually connected me to you, and the AT&T representative would be able to pick up where we left off." Long Pause accentuated with silence followed by my surrender, "O.K. Thank you for your time." And back to the beginning I went.
Two days ago the transaction couldn't be completed because I didn't have the AT&T account number. In all of phone calls today and yesterday - not even ONCE was I asked for the AT&T account number.
Last night the transaction could not be completed because I did not have the Verizon account number. Today I was told the Verizon account number was not needed.
I was told that residential wired landline is no longer available and if home service is wanted the only way to achieve that is by ordering - at a minimum - internet so that satellite service could be provided.
I have been told the account is closed, not closed, suspended for non-payment. I have been told I reached the wrong department even though the wrong department that I had reached transferred me to the person saying this - MANY TIMES. I was told the phone number is a dedicated wireless number and belongs to a block of numbers that cannot be used for landlines. I was told AT&T does not provide wireline service, they are 100% wireless, as are all of the phone service providers now. It was further explained, that technically, I could call it a wire line because there would be a wire coming from the satellite receiver to the phone jack they would install, as the phone jacks and phones at this address are obsolete. I wanted to rebuff the extremely detailed explanation with, "You are a (Edited per community guidelines)", but I went with, "I'm not a (Edited per community guidelines)" instead.
At the end of day 3, with more than 15 hours dedicated to AT&T, I was told "We can't speak with you". I almost choked, I laughed so hard. I calmly explained, "You have no idea how bad I want to scream dirty foul cuss words at you right now" and hung up. I called right back and used the account holders name instead of mine, only the first name though, because we have the same last name.