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johnmarkf's profile

New Member

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4 Messages

Fri, Jul 1, 2022 3:54 PM

cannot create an online account, doesn't recognize my number

i can't log in or create an account, can't see my bill, but you can take my money without logging in....what gives...been trying to get this rectified for days...

New Member

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4 Messages

1分前

this is for my landline phone.  took over 3 weeks for it to get working initially.  got a call today saying I needed to make a payment, made a payment.  Been on support calls all morning and they redirect me and then I get disconnected....

New Member

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4 Messages

1分前

got a phone call said i need to make a payment, made an online payment without logging in, can't see my bill, can't see if my payment went to the right place, customer service can't help because they don't have access to my account, keep trying to put me through to someone and the calls consistently drop...

spoom2

ACE - Master

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16.1K Messages

1分前

If you have a traditional landline when you call in say landline at the voice prompt, should get you to the correct group. You can try saying POTS if landline doesn't work. The website issue seems to be a common one for POTS lines. 

New Member

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4 Messages

1分前

Thanks for the comment!  I was able to get an ATT online login and password, however it does not see or recognize my phone number.  I can;t see my bill or the payment I made towards my landline phone.  I will call again with the voice prompts and see if I can get anywhere.  Thanks again.

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