Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Silver76's profile

New Member

 • 

2 Messages

Wed, Jun 22, 2022 7:22 PM

AT&T phone model number 972

I have an AT&T phone model 972.  I place a new 9V battery in the battery compartment of the phone and the next day the Batt indicator light comes on.  I checked the battery with a voltmeter, it reads about 7V.  I have to replace the battery every day.  What's wrong?

spoom2

ACE - Master

 • 

16.1K Messages

2分前

About the only thing I can think of is a defective phone or the AC power is no good.  Does the phone work without the battery? If not that proves there's no power to the phone as the battery is only for when there's a power failure. 

New Member

 • 

2 Messages

2分前

Thank you for the troubleshooting tip. The phone works fine and the display is always lit without the battery.  It is after a few hours of the battery in the phone; the indicator light turns on and the battery is usually drained.

spoom2

ACE - Master

 • 

16.1K Messages

2分前

If the phone works off the power supply without batteries in it then the phone itself maybe defective.  The battery should only come into play during a power failure. 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.