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CoreyCoop's profile

Contributor

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3 Messages

Thursday, May 25th, 2023 12:38 AM

Asked for repair on a landline, and have been told it would be in 7 months.

Have a problem with static on our landline, after disconnecting the house from the outside line and determining it is not in the house, I went through the process for asking for a repair.  I was given a time of Tuesday December 30th, this is May 24th.  

Is this a bug, or are the repair people on strike, or what?

Former Employee

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21.1K Messages

4 months ago

Did it list the year?
If 2036, this is a holder placement date while facilities are being checked/repaired…

meaning no known date but in repair is in the system database.

Contributor

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3 Messages

4 months ago

Didn't list the year, much better to know it's not 7 months, it 13 years and 7 months! :-)

Community Support

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221.1K Messages

4 months ago

Let's help check into the possibility of a closer repair date for your landline, @CoreyCoop!

 

Due to the nature of your concern, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

New Member

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1 Message

3 months ago

Same problem here for my aunt. Can @CoreyCoop or Lacey help us, please?

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