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ebb_1401's profile

New Member

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1 Message

Tuesday, February 14th, 2023 1:46 AM

Get JSP Processing error when trying to enable Call Protect

JSP Processing Error

HTTP Error Code:   500

Error Message:
JSPG0049E: /voice/jsp/html/callfeatures/phoneFeatures.jsp failed to compile : 
JSPG0091E: An error occurred at line: 66 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 186 : imageServerPath cannot be resolved to a variable
JSPG0091E: An error occurred at line: 118 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 219 : imageServerPath cannot be resolved to a variable
JSPG0091E: An error occurred at line: 168 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 250 : iptvSettings cannot be resolved to a variable
JSPG0091E: An error occurred at line: 181 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 260 : imageServerPath cannot be resolved to a variable

Community Support

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232.2K Messages

1 year ago

Hey @ebb_1401. Thanks for reaching out to us, and we'd be happy to help you enable your Call Protect feature. 

 

To get started, we'd recommend clearing the cache and cookies from the current device you're using. This can help clear and data that could be interfering with you being unable to enable Call Protect for your home phone service. 

 

Then make sure that you're following the correct steps to set up Call Protect:

  1. Go to your myAT&T account overview.
  2. Locate the My digital phone section and choose Check or manage voicemail & features.
  3. Select Phone Features.
  4. Choose Call Protect.
  5. Follow the prompts to turn on Call Protect.

Let us know if this helps. 

 

Robert, AT&T Community Specialist

New Member

 • 

7 Messages

1 year ago

2/14/2023 I've been getting this error since mid-January (first noticed.)  Agent I spoke with today believed that "call protect" is being redesigned, and that the JSP HTTP 500 error was not going to be fixed.  True?

(

/voice/jsp/html/callfeatures/phoneFeatures.jsp failed to compile :) appears to be a server-side error, does it not?

New Member

 • 

7 Messages

1 year ago

2/18/2023 - Call Protect feature  no longer gets JSP error!  It had been "off" and I was able to turn it on without getting the error. 

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