Skip to main content
AT&T Community Forums
Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
ebb_1401's profile
ebb_1401
#1 Star!

New Member

 • 

1 Message

Tuesday, February 14th, 2023 1:46 AM

Get JSP Processing error when trying to enable Call Protect

JSP Processing Error

HTTP Error Code:   500

Error Message: 
JSPG0049E: /voice/jsp/html/callfeatures/phoneFeatures.jsp failed to compile : 
JSPG0091E: An error occurred at line: 66 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp 
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 186 : imageServerPath cannot be resolved to a variable
JSPG0091E: An error occurred at line: 118 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp 
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 219 : imageServerPath cannot be resolved to a variable
JSPG0091E: An error occurred at line: 168 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp 
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 250 : iptvSettings cannot be resolved to a variable
JSPG0091E: An error occurred at line: 181 in the file: /voice/jsp/html/callfeatures/phoneFeatures.jsp
JSPG0093E: Generated servlet error from file: /voice/jsp/html/callfeatures/phoneFeatures.jsp 
/appl/was85/profiles/wp_profile/temp/node85.zlp02130/wp_uvp85_zlp02130_1c/PA_MyWorldUverseVoice/MWorldUverseVoice.war/voice/jsp/html/callfeatures/_phoneFeatures.java : 260 : imageServerPath cannot be resolved to a variable

Questions

 • 

Updated 

4 months ago

47

3

0

ATTHelp

Community Support

 • 

215.3K Messages

4 months ago

Hey @ebb_1401. Thanks for reaching out to us, and we'd be happy to help you enable your Call Protect feature. 

 

To get started, we'd recommend clearing the cache and cookies from the current device you're using. This can help clear and data that could be interfering with you being unable to enable Call Protect for your home phone service. 

 

Then make sure that you're following the correct steps to set up Call Protect:

  1. Go to your myAT&T account overview.
  2. Locate the My digital phone section and choose Check or manage voicemail & features.
  3. Select Phone Features.
  4. Choose Call Protect.
  5. Follow the prompts to turn on Call Protect.

Let us know if this helps. 

 

Robert, AT&T Community Specialist

0

0

RetiredOldGuy

New Member

 • 

7 Messages

4 months ago

2/14/2023 I've been getting this error since mid-January (first noticed.)  Agent I spoke with today believed that "call protect" is being redesigned, and that the JSP HTTP 500 error was not going to be fixed.  True?

(

/voice/jsp/html/callfeatures/phoneFeatures.jsp failed to compile :) appears to be a server-side error, does it not?

0

0

RetiredOldGuy

New Member

 • 

7 Messages

4 months ago

2/18/2023 - Call Protect feature  no longer gets JSP error!  It had been "off" and I was able to turn it on without getting the error. 

0

0

Related Conversations

Loading...

Did this help you?

Tags

help

customer service

at&t

Not finding what you're looking for?
Ask a question
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.