Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Barre's profile

New Member

 • 

4 Messages

Mon, Jun 13, 2022 6:32 PM

Caller ID

After five day service outage, Caller ID no longer worked after service restored

spoom2

ACE - Master

 • 

16.1K Messages

2分前

Report it to repair service. 

New Member

 • 

4 Messages

2分前

I am hoping to avoid the robo-(Edited per community guidelines) of calling the xxx-2020 service number, the only one I can find.

(edited)

spoom2

ACE - Master

 • 

16.1K Messages

2分前

If you can't report it online that's the only other option. 

ATTHelp

Community Support

 • 

195.9K Messages

2分前

We understand your time is valuable @Barre and it would be our pleasure to help you get your caller ID restored here in the forums. To do so, it will be necessary for us to work in a DM in order to protect your information. Please keep an eye out for our message at the top right-hand corner of the forums, next to the bell Icon.

 

If you'd like to know more about caller ID, you can get started by taking a look at our support site article on Caller ID and Call Waiting ID

 

In general, we would also recommend resetting your phone if you have not done so already. Please unplug the power cord to your device, wait at least thirty seconds, and plug it back in. Your device may have another way of rebooting depending on if your service is a Traditional home phone, Wireless Home Phone, or an internet or VOIP phone. Not sure which you have? Take a look at our different Home Phone Plans.

 

We will be asking for a bit more information in our DM. Thank you, and remember to keep a look out for our message!

 

Wesley, AT&T Community Specialist

New Member

 • 

4 Messages

2分前

Tried the reset: no change.

Checked the Caller ID support site article: not pertinent.

Any other suggestions?

spoom2

ACE - Master

 • 

16.1K Messages

2分前

If this isn't digital service or a wireless home phone than resetting isn't going to have much effect. It would help to know the service and again you're going to need to report it one way or the other if it's POTS service. 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.