Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!

Related help: HBO Max sign-in FAQ

brucelmcguire's profile

New Member


1 Message

Fri, Jul 29, 2022 12:48 AM

Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Trying to login to HBO max using my Att login info and I’m getting “can’t verify service”

Accepted Solution

Official Solution


Community Support


200.5K Messages


Hello, @brucelmcguire! We are here to help you sign in to HBO Max!


When you are logging into HBO Max, be sure you are using the AT&T user ID and password account that gives you access to HBO Max. Check to be sure your wireless plan includes access to HBO Max. Sign in to MyAT&T and then go to your account page and find the HBO Max tile.

To sign in to HBO Max from your phone or tablet:

  • Open the HBO Max app and then tap the Profile icon.
  • Tap Sign in to your account.
  • Tap Sign in with a Provider.
  • Choose AT&T from the list of providers.
  • Enter your AT&T user ID and password, and then choose Sign In.

To Sign in to HBO Max from your Smart TV or compatible streaming device:

  • Open HBO Max app and then choose the Profile icon in the upper-left corner.
  • Choose Sign In. Stay on the screen with the 6-character code while you grab your phone or competer.
  • Open a browser on your phone or computer and in the address bar, type https://hbomax.com/tvsignin. You should see an Enter Code page.
  • Enter the 6-character code that appears on your TV and then choose Next.
  • Choose Sign in with a Provider
  • Choose AT&T as your provider.
  • Enter your AT&T user ID and password, and then choose Sign In.

Please feel free to reach back out to us with any other questions you may have.


Thank you for reaching out to the AT&T Community Forums!


Rachel, AT&T Community Specialist

New Member


1 Message


Hi, I'm having the same issue, followed these steps and still getting the message "Can't Verify your Subscription". What should I do next? My plan is AT&T Unlimited Plus. Thanks.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.