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muribe's profile

New Member

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2 Messages

Fri, Apr 1, 2022 10:27 PM

Unlink email from HBOMax

Hello, I had an existing HBOMax account but when I tried linking it through ATT, I accidentally linked the incorrect email. Can you please unlink the HBO account so that I can link the correct existing account?

Accepted Solution

Official Solution

ATTHelp

Community Support

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204.2K Messages

8 months ago

Hello, we can assist with your HBO Max email and account @muribe.

 

You can make changes to your email and account with our HBO Max help center. Once you are there, you can then select change email and or password at the top of the page. 

 

In addition, there are two ways to sign in depending on how you get HBO Max.

 

1.Sign in through a TV, internet, or mobile provider-

  • Open the HBO Max app and then tap the Profile icon (bottom edge on phones, left edge on tablets).
  • Tap Sign in to your account.
    If you're already signed in, tap the Settings icon (upper-left), then scroll down and choose Sign Out.
  • Tap Sign in with a Provider.

2.Sign in with your account email and password-

  • Open a browser on your phone or computer and in the address bar, type https://hbomax.com/tvsignin.
  • You should see an Enter Code page where you can enter the 6-character code from your TV (https://activate.hbomax.com).

If you still have questions in regard to assistance with your HBO Max account. We encourage you to check our our HBO Max support page. Scroll all the way to the bottom and select "GO" for step by step troubleshooting. 

 

We are here as well if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

 

New Member

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2 Messages

8 months ago

@ATTHelp 

The solution suggestion does not offer how to unlink the HBOMax account from my ATT account. I need to link an account using a different email in order to keep an existing HBOMax account

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