jj23's profile

New Member


2 Messages

Saturday, January 14th, 2023 7:33 PM

my hbomax is expired

Ive logged in but it says it expired but it worked like 2 months ago and it says i have acess to it but I dont because it is expired. Any help?


Community Support


210.9K Messages

3 months ago

Hello @jj23, we are here to help you with your HBO Max.


This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.


To resolve, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login. If you get HBO Max with our unlimited wireless plan, use your AT&T login.


Additional troubleshooting can be found on our HBO Max login support page.


Try these steps and let us know how this helps!


Mellira, AT&T Community Specialist

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