AT&T related help: AT&T Wireless support


New Member


1 Message

Friday, January 28th, 2022 7:40 PM

It does not work and can't get to work.

HBO Max stopped working and gives an error cant verify subscription. It worked fine for 14 months and just started giving this error. Spent hours on the phone with ATT and HBO Max reps and it still does not work despite all the promises. Is there anything left to try or do I need to go to Verizon and get HULU, and other stuff. Really get frustrated with this issue that should not be that hard to fix.

Community Support


207.1K Messages

1 year ago

Hi @mikboz! We’re here to help you to get back to streaming HBO Max!


Please follow the Set Up HBO Max steps outlined in the middle section of this article Stream HBO Max With Some AT&T Unlimited Plans - Wireless Customer Support (


For Step 1, it is important that you sign in to through a desktop browser. That should do it! Meet us in a Direct Message to confirm that you’re good to go.


To find the Direct Message Inbox, look for the chat icon next to the bell icon in the upper right corner of the Forums page.


Lar, AT&T Community Specialist

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