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Jessabert's profile

New Member

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2 Messages

Tue, Apr 19, 2022 3:57 PM

How do family members get access to HBOMax?

My son can’t get HBOMax to work on his phone or other devices even though we have it through our wireless plan.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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61K Messages

8 months ago

He needs to use the same login information as you. Everyone on the wireless plan uses the same HBOMax account.

New Member

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2 Messages

8 months ago

He has tried that and gets an error every time he tries to get in. 

ATTHelp

Community Support

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204.1K Messages

8 months ago

Hi there, @Jessabert! Let's help you to access HBO Max.

 

In order for us to provide adequate support, we just need a little more information:

  • What kind of error message does your son receive when he tries to sign in to use HBO Max? There are solutions for common errors. Not only are customers required to sign up on an eligible wireless/internet plan and have an AT&T Access ID registered to the account that has the eligible plan, but if you haven't already, you will need to redeem/register your HBO Max benefit.
    1. Download and open the HBO Max app. Then tap the person icon (or try to play a show or movie.)
    2. Tap Sign In and then tap Sign in through TV or mobile provider.
    3. Have an Apple iPhone or iPad and get free HBO Max access because of your TV service with AT&T? Tap Allow. Otherwise, tap Don’t Allow.
    4. Choose AT&T and enter the AT&T user ID and password. 
    5. Select Sign in. You should see HBO Max load on your device screen. If it’s your first time signing in, create your HBO Max profile. It may take up to one minute.
    6. Choose your watcher’s profile to start streaming.
  • Have you ever been able to successfully use HBO Max on your devices? If so, has anything changed on your account? Here are the Eligible unlimited plans
    • AT&T Unlimited Elite.
    • AT&T Unlimited Plus.
    • AT&T Unlimited Plus Enhanced.
    • AT&T Unlimited Choice.
    • AT&T Unlimited Choice II.
    • AT&T Unlimited Choice Enhanced.
    • AT&T Unlimited & More Premium (you may have to activate HBO Max online at att.com).

Not sure which plan you have? View your current plan. Don’t have an eligible plan? Change your plan. Heads up: Have more than one wireless account with separate IDs? Make sure you sign in with each account to confirm which ID is tied to your HBO Max subscription benefit.

 

Find more helpful tips by visiting Stream HBO Max with some AT&T unlimited plans. At HBO Max sign-in FAQ, the troubleshooting steps under FREQUENTLY ASKED QUESTIONS can get you streaming HBO Max right away from your eligible TV, wireless, or internet account.

 

Reach back and let us know how this goes. We want you to be able to access HBO Max so that you can start streaming and enjoying new hits, classic favorites, and exclusive content.

 

Lar, AT&T Community Specialist

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