AtlWombat's profile

New Member

 • 

4 Messages

Thu, Jun 2, 2022 3:23 PM

HBOmax Verification

After speaking to over 31 ATT agents and 2 HBOMAX agents (via phone, tweet, and online chat), over 15 hours of my life, and 11 "escalated tickets" -- I am not closer to any solution after 2 months.

Signed up for the internet package -- 1000mpbs - get HBOMAX for free.

No matter what steps we take:

  • Changing email
  • Changing passwords
  • Logging in on different devices (PC, Laptop, iPad, iPhone, TV, PS4, Hulu, etc.) 
  • Clearing Cookies
  • Trying different Web browsers ( Chrome, Safari, Edge)

We get the SAME Error message: 

Can’t Verify Your Subscription
Make sure you’re using the ID and password for the AT&T service associated with HBO Max™ Confirm that you activated your HBO Max account with AT&T at https://www.att.com/myatt Still having trouble: Find answers in our FAQ at https://www.att.com/hbomaxHelp
CAN ANYBODY HELP????
ATTHelp

Community Support

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195K Messages

2分前

Let us help you with your HBO Max verification, @AtlWombat.

 

We understand how important it is to be able to keep up with all your favorite shows on HBO Max.

 

Here are some great troubleshooting tips to try:

 

Step 1: Update your browser

  • Make sure you're using a supported browser.
  • Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (i.e. update Chrome).

Step 2: Reload the HBOMax.com page

  • Go to HBOMax.com and do a hard refresh for the page. To find out how to do this, search the Internet for ‘hard refresh’ + the name of your browser (e.g. 'hard refresh Firefox’). If you're using the Chrome browser on a PC, hold down the Ctrl key and click the Reload button (for Chrome on a Mac, hold down the Shift key and click the Reload button).
  • Once the page is reloaded, try signing in again.

Step 3: Try another browser

  • Try using another supported browser. This will help determine if the issue is limited to a particular browser. Make sure cookies are enabled in your browser.

Step 4: Clear cookies and cache

  1. Clear your browser's cookies for HBOMax.com. To find out how to do this, search your browser's help for 'cookies.'
  2. Close and reopen your browser.
  3. Go to HBOMax.com and try signing in again.

Also, please check out our HBO Max verification forum page, as it has helped many of our customers. 

 

You can also visit our HBO Max support center for additional troubleshooting tips. 

 

Let us know how these tips worked for you. We may need to come in to a Direct Message to take a closer look.

 

We look forward to hearing back from you. 


Clarissa, AT&T Community Specialist 

 

 

New Member

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4 Messages

2分前

You didn't read my post. I specifically addressed this part about changing different updated browsers, I cleared my cookies and cache. This is why I am where I am after 2 months of dealing with this. ATT doesn't listen to their customers --

ATTHelp

Community Support

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195K Messages

2分前

Hey there @AtlWombat, we want to take a closer look. 

 

We are going to transition to a Direct Message. You will find the chat icon next to a bell icon at the top of the page on the right-hand side. Our next message will appear there. 

 

In the meantime, gather all your account information (do not post it here) and have it ready for when we meet in a Direct Message.

 

Thank you for reaching out to AT&T Community Forums. We look forward to speaking to you soon. 

 

Clarissa, AT&T Community Specialist 

tonydi

ACE - Guru

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6K Messages

2分前

Clearly you need more help than you'll get here.

The best way to approach this is to fill out the form HERE.

 

Ignore the stated purpose on the form.  This will be responded to within 24 hrs (sometimes even on weekends!) by someone from the Executive Care team at AT&T and they may be able to get things done.  Once you submit, make sure you're ready to get a call from a number that isn't familiar.  If you miss it your chances of calling back and getting a successful result goes down.

 

Good luck!

ATTHelp

Community Support

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195K Messages

2分前

Thank you for signing in! I'm going to reach out to our other support team to see if we can determine the cause of this error for you. If you have any questions while I do this, please let me know!

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