S

New Member

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2 Messages

Saturday, January 1st, 2022 9:24 PM

HBO MAX

I’m having the same problem. “your HBO MAX subscription through AT&T has expired” and it is included in my plan. 
also, I have done most of the troubleshooting that has been given here and none seems to work. 

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hello StevenLB, we're here to help you with HBO Max.

 

This is not the experience we want to hear. This is a known issue affecting multiple users. Our teams are working diligently to get HBO Max up and going.  Thank you for your patience!

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

New Member

 • 

2 Messages

1 year ago

It’s been more than a month and AT&T still don’t solve my “HBOMax Expired” problem.  
nobody even bothers to help. 

ATTHelp

Community Support

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207.2K Messages

1 year ago

Hi StevenLB! Let's help you troubleshoot your HBO Max error message!

 

Let us know the troubleshooting steps you have already attempted to better assist you. Please ensure that you are using the correct AT&T Wireless user ID and password that is associated with your qualifying HBO Max service. 

We recommend signing out of your HBO Max app and reinstalling the app to ensure that you are using the latest version of the app.

 

You may need to set up HBO Max on your account again, let us know what type of plan you currently have that is provisioned with HBO Max to better assist you. Lastly, try using the web browser to sign into HBO Max. Clear your cookies and cache on your browser settings to refresh your connection. 

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

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