I have spent 4 hours with the support and it looks like it is staffed with folks who have no clue what they are doing. There is no call back if call gets disconnected. there is no way to contact support other than phone and being on hold for hours. The "My Services" area of my account has been showing nothing for months. Supposed to be an HBO tab there to activate which I have not been able to find. I cant get hold of anyone competent to solve this problem. Apparently they have opened a case which I have no way of checking status on without being on hold for hours.
2 years ago
I have the exact same problem!! I have talked to 12 people so far. I have an open case number. They said to expect a call back to resolve this. I have a 100gb Elite plan that states HBO Max on us. There is no link to activate and all 12 people have elevated it, but I end up being forwarded back to the generic call center and they ALL say "I can help you with that".
2 years ago
We're here to help, @annab1180.
What internet plan do you have with us? Did you already complete account registration?
Let us know more so we can better assist you.
Elmi, AT&T Community Specialist.