jrlmx2's profile

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Wednesday, April 6th, 2022 7:20 PM

HBO max was offered at the retailer and isn't on my account

I established service with an authorized retailers and the hbomax was included with my wireless plan, but I cannot figure out how to register through my account. Also, it does not show up on my account benefits. And since there is no way to talk to anyone about this I am here. 


Community Support


210.5K Messages

1 year ago

We're happy to help with your HBO Max subscription, @jrlmx2


Please confirm that you're on one of these qualifying plans: 

  • AT&T Unlimited Elite.
  • AT&T Unlimited Plus.
  • AT&T Unlimited Plus Enhanced.
  • AT&T Unlimited Choice.
  • AT&T Unlimited Choice.
  • AT&T Unlimited Choice Enhanced.
  • AT&T Unlimited & More Premium.

If you are then great! 


For the AT&T Unlimited Elite or the AT&T Unlimited & More Premium plan, you should set up HBO Max from a desktop browser following these steps:

  • Go to your myAT&T account overview.
  • Look for the Activate HBO Max tile.
  • Choose Activate, if asked.
  • Download HBO Max from your app store.
  • Open HBO Max and select the person icon.
  • Choose Sign in, then Sign in with a Provider.
  • Select AT&T and enter your user ID and password to start streaming.

If you have one of the other plans, follow these steps to activate HBO Max on your account: 

  • Make sure you have an AT&T user ID and password.
  • Sign in to att.com on the web (not the myAT&T app) and choose Activate HBO MAX or Start watching now. 
  • Go to the HBO Max website, then select Sign In.
  • Choose AT&T and enter the AT&T user ID and password.
  • Select Sign in.
  • If it’s your first time signing in, create your HBO Max profile. It may take up to a minute.
  • Choose your profile to start streaming.

Please let us know how this information helps! 


Sydne, AT&T Community Specialist

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