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New Member

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1 Message

Tue, Dec 28, 2021 10:54 PM

Hbo max subscription expired

I have been having the hbo max subscription expired issue for a couple weeks now. I called in last week and was advised it was a known issue and was being worked on but no eta. If anyone from AT&T can help I’d appreciate it. Definitely supposed to have hbo max included in my plan. 

Accepted Solution

Official Solution

Moderator

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1.2K Messages

2 m مضت

Hello Community,

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.

To resolve, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.

Thanks

The AT&T Community Team

(edited)

New Member

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7 Messages

9 m مضت

Fixed my HBOMax Subscription Expired issue.  I was able to log into my HBOMax account as usual by choosing AT&T as Provider.

Go to Account by clicking on username (on laptop/PC) or settings (on phone).

Choose "Manage Devices" 

Choose  "Sign All Devices Out"   

I was then asked to create an HBO Max account. I created a "new" account, using the same email address. It recognized I already had account and sent me a code to verify and merge.  Was successfully able to log back in on both my phone and laptop through AT&T. 

Also on my Account - "Subscription" no longer says ATT Expired, it actually confirms it's billed through AT&T.  Good luck!

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