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New Member

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13 Messages

Thu, Jun 10, 2021 2:51 AM

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HBO Max sign in error

I Have had the most difficult time trying to sign into HBO Max with att as my service provider and/or from my att account email as a HBO Max user account. I have eligible service through my att wireless account with the Unlimited elite plan. Contacted both att support as well as HBO Max Support and no one can help me. When I go on my att app to the HBO Max tile in my account overview, it just loops back to the sign in page on HBO Max telling me to sign in or sign up. anyone else get stuck with this same problem but manage to fix it, reply how you did so. Thanks.

Accepted Solution

Official Solution

New Member

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13 Messages

1 year ago

Try signing in with the phone number under att as the provider associated with the eligible att wireless plan that you are on. If your on the unlimited elite plan like me, simply use that number with your att user ID password to sign into HBO Max. Let me know if this works.

ATTHelp

Community Support

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203.6K Messages

1 year ago

We'll be happy to help get you streaming via HBO MAX, Angiebottomley!

 

 

Before we continue, we would need a little more information from you to be of further assistance:

  • What were sign in methods you attempted to use, when trying to sign-in to your HBO Max Account? (Web browser, television, App) 
  • Have you tried clearing the app's cache and data to resolve any technical issues with the application?
  • What device are you trying to access HBO Max on?

Please reply back with those details so we can get this sorted out.

 

Thank You.

 

Sye, AT&T Community Specialist 

 

 

ATTHelp

Community Support

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203.6K Messages

1 year ago

Hey there @jlezovich, we appreciate your support and think you have done enough work so we'd like to assist you with registering your HBOMAX sign in.

 

We've marked the thread private to protect your account information so that we can research and provide additional assistance.

 

We've sent you a social authentication link that'll direct you to sign into your wireless account and allow us access to your account.    

 

Please follow at your earliest convenience.  

 

Jonye, AT&T Community Specialist     

ATTHelp

Community Support

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203.6K Messages

1 year ago

Thanks for verifying your account. Your case is now in line to be assigned to an expert who’s eager to help. We appreciate your patience. Wait times can vary, but your specialist will be with you as quickly as possible. ~AT&T Virtual Assistant

New Member

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2 Messages

1 year ago

Hold on, I'm very confused now. I could have sworn when I last checked I had the Unlimited Elite plan. I even spoke with customer support who confirmed my account was eligible for HBO Max. But now when I look at my account it says I have Unlimited Extra. Am I losing my marbles?

I just checked my paper bill PDFs and they all say Unlimited Extra, so I guess I just daydreamed the entire thing. This would explain why the account doesn't lead to a verification/set up. Apologies for any trouble caused.

ATTHelp

Community Support

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203.6K Messages

1 year ago

Hi @jlezovich,

 

No need to apologize! We're glad you recognized that you have Unlimited Extra.

 

This particular plan is not included on the list of HBO Max-eligible Unlimited plans. If you have any further questions or concerns, please feel free to ask us here on Community Forums.

 

Thank you!

 

Collin, AT&T Community Specialist

ATTHelp

Community Support

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203.6K Messages

1 year ago

Thanks for the information you've provided and your response @Angiebottomley.

 

We've now marked this post as private so that we can discuss more account specific information with you and to protect your information.

 

We'll be sending a link following this post, you'll need to login and verify your account with us for security reasons so we may further assist you.

 

Look forward to connecting with you on this!

 

Lyn, AT&T Community Specialist

New Member

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1 Message

1 year ago

I’m an retiree with At&T and have Fiber Internet & Uverse Tv 450. I’ve tried everything and HBO Max worked at first.

when it remarked there is an update, it hasn’t worked & will not let me update. It reflects HBO Max is free. Can I please get help.

Cell 714-478-4289 Landline 714-994-4289

Linda Farr ( all my services are with At&T)

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