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Benhardy's profile

New Member

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2 Messages

Sat, Jun 25, 2022 5:13 AM

HBO max can’t verify subscription

Have not been able to sign into my HBO max account through AT&T in about a month. Says can’t verify subscription. Spoke to customer service and they said it would take 24 hours and someone would reach out and they never did. Really disappointed in the service I have received. 

ATTHelp

Community Support

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195.7K Messages

2分前

Hello there @Benhardy, we're here to assist with your HBOMax subscription.

 

As of 6/6/2022 HBOMax will no longer be included with Unlimited Plans as to soon be partnered separately. 

 

Before we continue, we would need a little more information from you to be of further assistance:

  • What were sign in methods you attempted to use, when trying to sign-in to your HBO Max Account? (Web browser, television, App) 
  • Have you made any recent changes to your plan?

A customer must have an eligible wireless/internet plan, has an AT&T Access ID registered to the account that has the eligible plan, and the customer has redeemed/registered their HBO Max benefit by visiting HBO Max Sign In Support.

 

Should you need any further assistance let's meet back in a Direct Message to dive a little further into your account. Thank you for reaching AT&T Community Forums.

 

Ashley, AT&T Community Specialist

New Member

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2 Messages

2分前

I have had my elite plan since January. My HBO max was working, about a month ago it says can’t verify subscription when I try to sign in. No change to my plan and I try to sign in by choosing a provider then AT&T then signing in with what I use to sign into myAT&T. Tried contacting customer support many times. 

ATTHelp

Community Support

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195.7K Messages

2分前

Thank you for the update @Benhardy . We want to make sure that you are able to enjoy your favorite shows. 

 

Based on your login concerns, we want to get you into a DM, and take a closer look into your plan and access to your HBO feature. 

 

Check the Bell icon in the upper right portion of the page and reply. In the meantime, here are some HBOMax troubleshooting steps that will assist. We look forward to chatting with you soon.

 

Ashley, AT&T Community Specialist 

New Member

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11 Messages

2分前

I am also having this issue. I had been using my hbo max regularly and then this week it stopped working. When I try to log in to hbo max now it says it can't verify my subscription. I have not made any changes to my wireless plan. 

New Member

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3 Messages

2分前

I've had this issue for like 3 months now, from when I started my service.

(edited)

ATTHelp

Community Support

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195.7K Messages

2分前

Let's help you sign in to HBO Max so you can start streaming the latest movies, !

 

First things first, make sure you can sign in to your provider account. Your provider is who you signed up through or who bills you for HBO Max. Go to your provider's website and sign in with the username and password credentials for your provider account. If you can't remember or don't know your sign-in information, look for a help or reset password link on your provider's sign-in screen.

 

You'll find personalized troubleshooting tips specific to how you are subscribed by visiting the HBO Max Help Center. You will also find troubleshooting based on the device you're using. Lastly, check out additional ways that can impact your streaming experience by viewing our Forums article titled Streaming Troubleshooting - Are You Getting The Signal? 

 

If these gems don't help you access and stream HBO Max, come back and let us know which service you're subscribed through. We'll make sure you get the appropriate support to provide further assistance!

 

Thank you for connecting with the AT&T Community Forums!

 

Jonye, AT&T Community Specialist

ATTHelp

Community Support

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195.7K Messages

2分前

We are here to help you troubleshoot your ''cant very subscription'' error message while attempting to sign into your HBO Max !

 

First, we recommend signing out of your HBO Max account, clearing the app's cookies & cache to reset your connection and reinstalling the app the to get the most recent version of the app.

 

If this doesn't help, check out our other fixes that are known to help:

  1. Log into HBO Max from a web browser. This will help us pinpoint if the concern is temporarily with the app.
  2. If you are using a phone/tablet, ensure that your device is compatible with HBO Max: Apple iPhone, iPad, and iPod Touch (with iOS 12.2 or later), Android phone and tablets (with Android OS 5 or later and Amazon Fire tablets (4th generation and later) are required.
  3. Reset your AT&T Password as this is known to help troubleshoot HBO Max and ensure that you are using the correct login info to sign in.
  4. Check out the correct steps for HBO Max sign in, you'll need to sign in through the TV/Mobile provider, this article also highlights the plans that are provisioned with HBO Max.

Let us know if this was helpful! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

New Member

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11 Messages

2分前

I have tried all of that, but I still get the message that it can't verify my subscription. 

ATTHelp

Community Support

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195.7K Messages

2分前

Thank you for the update @wassonasan. Based on your HBO Max concerns, we want to get you into a DM. Check the message icon in the upper right portion of the page and reply. 

 

In the meantime, If you are receiving an error that the account cannot "verify your subscription", this indicates that you didn’t activate your HBO Max benefit yet with a qualifying AT&T service or that you are using the incorrect AT&T user ID, from an account that doesn’t include the qualifying AT&T service, with HBO Max.

  • To resolve this error you may need to log out completely from the HBO Max. Then log back in with the Sign in with a Provider option. 

If the above does not help, not to worry, we will get started figuiring out the root cause and working towards a solution. Again, keep an eye out for the DM. 

 

Alasani, AT&T Community Specialist

New Member

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11 Messages

1分前

@ATTHelp I DMed and was told my issue would be resolved by today and that I would receive an email/phone call. I did not receive one and I am still having the issue. 

New Member

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3 Messages

1分前

@ATTHelp  I am running into the same issue as @wassonasan and they said they created a ticket for me to escalate the problem, but I haven't heard or gotten an email as well.

ATTHelp

Community Support

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195.7K Messages

1分前

We want to look into the results of your support ticket, @wassonasan

 

Let's carry this conversation over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, please gather your login credentials as you'll need them to authenticate your account again. 

 

We'll chat soon!

 

Sydne, AT&T Community Specialist

ATTHelp

Community Support

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195.7K Messages

1分前

Hey @kewee123, we want to meet you in a DM to take a look into the status of your escalation. 

 

Check the message icon in the upper right portion of the page and reply. Gather your account information and ticket details if available, and we'll check for updates. Again, keep an eye out for our direct message. Thank you. 

 

Alasani, AT&T Community Specialist

New Member

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11 Messages

1分前

@ATTHelp I haven't received a DM yet

ATTHelp

Community Support

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195.7K Messages

1分前

We want to look into your HBO Max subscription @wassonasan!

 

Let's carry this conversation over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, please gather your login credentials as you'll need them to authenticate your account again. 

 

We look forward to chatting with you soon.

 

Ashley, AT&T Community Specialist

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